Want to learn how guests heard about your show? Or gather dietary preferences for a gala? Maybe even ask volunteers for shift preferences? ThunderTix Surveys let you collect the right data at the right time—without disrupting the patron experience.
Ask the Right Questions at Checkout
Attach a custom event survey to any ticket purchase, season package, or donation checkout flow. You can create as many questions as you like—each one can be optional or required, depending on how critical the information is to the purchase process.
For example, use open-ended fields or drop-downs to capture: 
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“How did you hear about us?”
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Meal preferences for catered events
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Optional donor recognition names
However, we recommend keeping non-essential questions optional to maintain a smooth checkout experience.
Perfect for Classes, Camps & Student Programs
Collect key details during registration for youth programs, workshops, and camps. Specifically, customize surveys to gather:
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Participant age and gender
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Medical or dietary restrictions
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Emergency contact info
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Prior experience or skill level
As a result, each survey response is saved to the order and event, making it easy to prep class rosters and ensure a smooth experience for both students and staff.
Follow Up Automatically After Events
Gather valuable feedback while the experience is still fresh. ThunderTix automatically sends a customizable survey to attendees after the event as part of your post-event email.
Use it to ask:
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What could we improve for next time?
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How was the check-in or seating process?
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Would you recommend this event to a friend?
These responses are linked to the event and customer, giving you real-time insights to improve programming, hospitality, and marketing.
Surveys for Donations & Fundraising
Let donors personalize their giving:
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Indicate gifts in memoriam
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Mark donations as anonymous
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Add names for public recognition in printed programs
Moreover, these survey questions are tied to the donation record and available in reports.
Built-in Volunteer Application Forms
Use surveys as part of your volunteer signup flow to collect shift preferences, experience, accessibility needs, or scheduling restrictions. Consequently, answers are attached to each volunteer’s profile to help admins approve or assign roles more easily.
Survey Results You Can Use
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View on-screen survey reports or export to CSV
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Filter results by date, event, or campaign
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See key answers directly on the event guest list to assist at check-in
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Make questions optional
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For best results, we advise keeping survey questions short and optional—unless the information is critical to the purchase process. Forcing guests to answer questions—**especially when a question isn't applicable—**is detrimental to the customer experience and may reduce ticket sales. For instance, choosing vegan, fish, or meat options for an included dinner is important, whereas learning if a patron is new to your organization is not.
Best practices suggest you ask no more than 1-2 important questions, and require as little information as possible in order to not impede the purchase process.
Reporting
Answers are tracked by event to the individual survey and to each customer order. Additionally, all answers are exportable at any time to CSV and can be sorted as needed. Furthermore, you can filter your survey responses by date and/or by individual events prior to exporting to pair down your data.
Post-Event Email Survey - How It Works
Just like the purchase process survey, the post-event email survey allows you to customize any number of questions to ask patrons after they attended your event. Importantly, the post-event survey option is available on any ThunderTix plan as a part of automated post-event emails.
Your Audience Is Talking—Start Listening
With ThunderTix, it takes just minutes to launch branded, automated surveys. Ready to get started?