Boca Lemur Printer Setup

The following guide will walk you through the necessary steps to successfully install and configure your printer. If you are new to thermal printing, please review the ‘How does thermal printing work?‘ section of the feature page and read our three part whitepaper!

Thermal Printer Installation

For Windows

1. Download Printer Drivers from Manufacturers web site.
https://bocasystems.com/driver.php

2. Follow the Add Printers wizard for proper printer installation

3. Print a test page

  • Right click on Boca printer and select Printer Properties
  • Click on the General Tab
  • Click on the Print Test Page

4. If your printer successfully prints a test page, it has been installed properly

5. Right-click on your printer, and select Set as Default Printer

For Macs, download the Mac Driver Installation Guide and follow the instructions on that PDF.

Printer Settings

In order for your printer to print tickets properly, you will need to make the following modifications.

1. Right click on your Boca printer and select Printer Preferences

2. Select the Layout tab

  • Under the Orientation pull down menu, select Landscape
  • Under the Page Order pull down menu, select Back to Front
  • Click on the Advanced button
  • Under the Paper Size pull down menu, select Concert Size

Settings for Chrome

  1. Launch Chrome
  2. Open the Print Settings (For Mac click ⌘ + P, For PC click Control + P)
  3. Change the Layout to LandScape
  4. Click "More Settings"
  5. Change the Margins from "Default" to "None"
  6. Ensure that Headers and Footers are not checked
  7. Check to see that the Paper Size is set to the correct ticket stock dimensions

(Skip down to Box Office Ticket Printing Instructions if using Chrome)

Settings for Internet Explorer

1. Launch Internet Explorer

2. Click on File and select Page Setup

3. Under Paper Options, set Page Size to USER, and the page orientation should be set to Landscape

4. Margin settings:

  • Left: 0.01
  • Right: 0
  • Top: 0.01
  • Bottom: 0

5. Select the Shrink-to-Fit Option

6. Under Headers and Footers

  • Set all Header options to Empty
  • Set all Footer options to Empty
  • Click on the OK button

WARNING: Internet Explorer does not allow you to set the Boca printer's left and right margins to 0, and they will default to 0.01. You will have to manually set these margins to 0 by editing the registry.

Microsoft Registry Changes

(Skip down to Box Office Ticket Printing Instructions if using Chrome)

Improperly modifying the registry can result in adverse effects to your system. We recommend that you have someone with a technical background help you with these modifications and that a registry backup is made prior to making any changes.

1. Run registry editor command: regedit

  • Click on the HKEY_CURRENT_USER folder
  • Click on the Software folder
  • Click on the Microsoft folder

2. Under the Internet Explorer folder, click on the PageSetup sub-folder

  • Double click on the margin_bottom registry entry and set the value to 0
  • Double click on the margin_left registry entry and set the value to 0
  • Double click on the margin_right registry entry and set the value to 0
  • Double click on the margin_top registry entry and set the value to 0

3. Click OK

WARNING: Any modification made to the browser's Page Setup section -- even just going to the Page Setup and looking at the settings -- will result in having to reset the margin_bottom, margin_left, margin_right, and margin_top registry values to 0 in the registry. Internet Explorer resets all settings the moment you even look at the Page Setup tab, so RESIST the temptation to peek at it to ensure you set it all correctly! :) Tickets will not properly print if the registry settings are not set back to 0.

Box Office Ticket Printing Instructions

Printing Tickets from Customer Orders

If you created multiple shipping options for your event, the customer can choose which ticket option they prefer when checking out.

    1. Log in to ThunderTix
    2. Navigate to the desired event
    3. Open the Will Call Report
    4. Review the Shipping Option column and click the blue ticket graphic beneath the Print column. A new window will open with the tickets to print.
    5. From your browser, click on the File tab
    6. Select the Print option. (Shortcut: hold down the CTRL key and press P)
      1. The Practical Automation printer should be set as your default printer, and will automatically be highlighted as the printer you will send the tickets to. It is important to ensure that no other printers are accidentally selected during this process.
    7. Click the Print button

Printing On-Demand Tickets

Box office managers and staff members can process orders for customers either by phone or in person. At the final stage or the order process when payment is approved, staff can print tickets immediately to set aside for Will Call or give directly to the customer.

    1. Process an order.
    2. On the final screen when the order is Approved, click the link, “Print to Thermal Printer”

A new window will open with the tickets to print.

    1. From your browser, click on the File tab
    2. Select the Print option. (Shortcut: hold down the CTRL key and press P)
      1. The Practical Automation printer should be set as your default printer, and will automatically be highlighted as the printer you will send the tickets to. It is important to ensure that no other printers are accidentally selected during this process.
    3. Click the Print button

ThunderTix offers thermal ticket printing integration for standard ticket stock.  Thermal ticket printing is a professional grade solution for rapid printing when it matters most — on the night of the show! With the thermal printing upgrade, your box office staff can print tickets “on demand” after each order is completed with the click of a button.

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