We’ve created a suite of video tutorials to cover each aspect of your box office. Share these tutorials with your staff, ushers, and volunteers to save time in training them how to use ThunderTix.
Reserved seating
How seating charts work. Pricing seats based on seat location, holding back seats, orphans, and social distancing.
Box office orders
Learn how to process orders in the box office or over the phone. How to handle comps, discounts, waive fees.
Exchanges, Refunds, etc
How to process exchanges, refunds, voids, refund to a gift card, and even converting tickets to a donation.
Barcode scanning apps
Learn how to use the ThunderTix Apps for iOS and Android to scan barcoded tickets at each entrance.
Handheld USB scanners
Use rugged USB-connected scanners to transmit barcodes. Go completely hands-free with a scanner stand.
Guest list check-in
For smaller events, consider using the electronic guest list check-in function with any tablet, phone, or laptop.
Creating your event
Learn what each of the sections and available fields are and when to use them while creating your event.
Managing tickets
With robust options for event tickets, learn how to manage ticket pricing, capaicities, orders limits, and more.
Understanding orders
Once an order is processed, see whether the customer received the email. Search for orders and tickets.
Reports A to Z
Where to find all of the available ThunderTix reports. Reconciliation, settlement, guest lists, dashboard, multi-event and more!
Creating coupons
Create single coupons, import coupons in bulk, or create an automatic group discount.
Customer relationships
Access your own private customer database. Leverage all data for marketing purposes and mass emails.
Top sellers
Discover the features venues love most, from smarter audience targeting to seating and AI-powered event promotion.
Find Your Best Patrons
Find your best patrons in seconds with powerful search filters, then target them with campaigns that bring them back.
Reserved Seating Made Simple
Build seating charts that fit your venue, price seats by section, and hold the best spots for VIPs and sponsors.
Promote Your Events with Facebook and AI
Let AI write your event posts and share them to Facebook in a few clicks. Less time on social media, more tickets sold.
How it works
Get started with the basics: create your first event, organize your patrons, and set up flexible seating.
Launch Your Event in Minutes
Set up dates, prices, presale announcements, and waiting lists from one easy screen. Practice as much as you want before going live.
Know Every Patron
Keep your own private customer database with full purchase history, notes, and mass email tools. Your data stays yours.
General Admission and Reserved Seating, Together
Offer reserved seats and general admission in the same event so every guest can choose the experience they want.