Video Library & Tutorials

We've created a suite of video tutorials to cover each aspect of your box office. Share these tutorials with your staff, ushers, and volunteers to save time in training them how to use ThunderTix.

Reserved seating

How seating charts work. Pricing seats based on seat location, holding back seats, orphans, and social distancing.

Box office orders

Learn how to process orders in the box office or over the phone. How to handle comps, discounts, waive fees.

Exchanges, Refunds, etc

How to process exchanges, refunds, voids, refund to a gift card, and even converting tickets to a donation.

Barcode scanning apps

Learn how to use the ThunderTix Apps for iOS and Android to scan barcoded tickets at each entrance.

Handheld USB scanners

Use rugged USB-connected scanners to transmit barcodes. Go completely hands-free with a scanner stand.

Guest list check-in

For smaller events, consider using the electronic guest list check-in function with any tablet, phone, or laptop.

Creating your event

Learn what each of the sections and available fields are and when to use them while creating your event.

Managing tickets

With robust options for event tickets, learn how to manage ticket pricing, capaicities, orders limits, and more.

Understanding orders

Once an order is processed, see whether the customer received the email. Search for orders and tickets.

Customer relationships

Access your own private customer database. Leverage all data for marketing purposes and mass emails.

Reports A to Z

Where to find all of the available reports and what they do. Reconciliation,settlement, guest lists, dashboard, multi-event and more!

Creating coupons

Create single coupons, import coupons in bulk, or create an automatic group discount.