Automated event emails and branded ticket confirmations
Every order placed through ThunderTix triggers an automated confirmation email branded with your logo, your colors, and your event details. Sixteen automated emails handle reminders, receipts, follow ups, and staff alerts, all built into a complete event ticketing platform, so your box office runs itself.
- Branded confirmation emails sent instantly after every booking
- Automatic event reminder emails to reduce no shows
- Post event follow ups, donation receipts, and waitlist notices
- All 16 automated emails included at no extra cost
No per email fees on automated messages. No credit card required to try it.
Every booking gets a branded confirmation email, automatically
ThunderTix sends customers a branded email confirmation the moment they complete an event booking. Each confirmation includes your logo and colors, the event name, date and time, seat assignments, a payment receipt, and the tickets themselves. There is nothing to trigger and nothing to remember.
Prefer full control over the layout? Design a fully customizable email template for ticket delivery so every branded ticket confirmation email matches your venue’s brand exactly. You can also receive admin copies of each confirmation to stay informed.
16 automated emails that run your box office for you
From ticket sales to event registrations, these emails send themselves to your customers and your staff, keeping everyone informed without a single manual step.
Sent to your patronsConfirmations, reminders, and thank yous that keep customers engaged
Order confirmation and receipt
Customers instantly receive a branded confirmation email after purchase, complete with your logo, colors, event details, and tickets.
Donation receipt emails
When patrons donate online, they get a customized thank you email, perfect for sharing your 501(c)(3) status and tax deductible details.
Event reminder emails
Automatically remind ticket holders days or hours before an event to reduce no shows and increase attendance.
Post event follow ups
Send customized emails after events to request reviews, link to surveys, promote upcoming shows, or thank attendees.
Waitlist availability notices
Waitlisted customers are automatically notified the moment space opens up, helping you fill every seat with zero effort.
Alerts for your staffReal time notifications so your team can act before problems grow
Refund requests
Get an alert when a customer who can no longer attend submits a refund request from their order confirmation.
Undeliverable email alerts
Know when an email bounces so you can follow up and make sure the customer gets their tickets or receipt.
Low inventory alerts
Stay ahead of sales with alerts when ticket inventory for any event falls below your chosen threshold.
Sold out alerts
Get notified the moment an event sells out. ThunderTix displays a clear sold out message online and can offer a waitlist.
Low merchandise stock
Keep your merch team in the loop with alerts when any product or concession item reaches a low stock threshold.
Donation alerts
Stay on top of donor engagement with a notification every time a patron makes a donation.
Product purchase notices
Get an alert when someone buys merchandise or concessions so staff can pull items and prepare them for show day pickup.
Event nearing expiration
Be notified when an event approaches its scheduled end so you can extend sales if desired.
Sales summaries and recoveryPerformance data delivered to your inbox on a schedule
Nightly sales summary
At the end of each day with ticket activity, receive an email summarizing total sales, with full detail in your sales reports.
Weekly event summaries
A weekly breakdown of sales activity by event so you can monitor performance and plan ahead.
Declined and abandoned orders
Alerts when an order fails from a declined card or is abandoned mid checkout, with partial customer info so you can recover the sale.
Email every ticket holder in one send
Send beautiful, fully branded HTML emails with the built in Mass Mail system. Notify attendees about schedule changes, cancellations, or important updates for specific events or performance dates. Beyond event messaging, use the patron CRM to build custom audience segments and target emails where they will have the most impact.
The complete email designer lets you add images, sections, and calls to action to craft messages that reflect your brand. Already designed your email in Canva or with an AI tool? Skip the designer and paste your HTML straight in with a simple copy and paste. Either way, track the revenue generated from each campaign inside marketing analytics to measure ROI and optimize future outreach.
Email Branding upgrade: $10/month for 4,000 emails monthlyPlus $0.002 per additional emailCatch typos before tickets go missing
Mistyped email addresses mean customers never receive their tickets. The email validation service checks addresses in real time during checkout, catching typos before the order is submitted so patrons always get their tickets hassle free.
$0.01 per validation, billed monthlyAutomated email FAQs
Do customers receive an automated confirmation email after booking?
Yes. ThunderTix automatically sends a branded confirmation email the moment a booking is completed. It includes the event details, seat assignments, a payment receipt, and the tickets, with no manual step required.
Can the confirmation emails be branded with our logo and colors?
Yes. Confirmation emails carry your logo, colors, and venue name by default, and you can design a fully custom email template so every ticket delivery matches your brand exactly.
When do customers receive their tickets?
Instantly. Tickets never come in the mail. As a true email ticket program, ThunderTix generates and delivers tickets by email within seconds of purchase. Customers can print their tickets or present them on a phone for barcode scanning at the door.
Are the automated emails included at no extra cost?
Yes. All 16 automated emails, including confirmations, reminders, receipts, and staff alerts, are included with every ThunderTix account. Optional upgrades include Mass Mail branding ($10/month for 4,000 emails monthly, plus $0.002 per additional email) and real time email validation ($0.01 per validation).
Can we automatically send event reminder emails before a performance?
Yes. Set reminder emails to send days or hours before each event. Reminders reduce no shows and give patrons the details they need, like start times, parking, and check in instructions, with barcode scanning for fast check in at the door.
Can we email all ticket holders about a schedule change or cancellation?
Yes. The built in Mass Mail system emails every ticket holder for a specific event or performance date in one send, which makes schedule changes, cancellations, and important updates painless.
Put your box office email on autopilot
Try every automated email, branded confirmations, and the full ticketing platform free. Setup takes minutes, not weeks.
More ThunderTix features
Custom email receipts
Design your own branded template for ticket delivery and receipts.
Email marketing integrations
Sync patrons to Constant Contact and Mailchimp automatically.
Patron CRM
Segment your audience and target the patrons most likely to buy.
Fundraising
Accept donations with tickets and send automatic tax receipts.
Robust reporting
Track sales, revenue, and campaign ROI with detailed reports.
Custom forms and surveys
Collect answers at checkout and after the show with custom forms.