For all ThunderTix plans, we now offer a barcode scanning alternative with our new feature that allows you to check-in from the guest list. How to Check-in from the Guest List: Login to ThunderTix on your phone, tablet or computer. Click on the Manage button next to your desired event. From this page, click the…
Read more
Confirmation emails are now optional. On the checkout page for any new order, you can choose not to send the confirmation email and any attached tickets to your customers. To prevent a confirmation email, just check the box alongside the customer email address. Your customer’s information will still be saved to our CRM and email…
Read more
Facebook removed the ability to “Post Events to Facebook”, so we considered other ways to help you better promote your events. We now offer pre-created tweets to Twitter and Eventful integration for increased event promotion and visibility. Promote Your Event to Eventful Eventful is a popular way for customers to learn about events taking place…
Read more
No more downloading a rental agreement to fill out and send in! Purchase and rent ticketing hardware online! From the Hardware tab, you may now buy ThunderTix compatible hardware such as USB credit card readers for the box office window or barcode scanners. Simply enter the quantity of each item that you would like to…
Read more
On December 9, 2014, the following feature request was made: It’s been a long time coming, but capacity by ticket type is finally available! Thanks to everyone for your patience as we modified the programming around event capacities to make this frequent a reality. Now, you can set a capacity on a specific ticket type…
Read more
Event Reminder Emails On December 4, 2014, the following feature request was made: “How about an e-mail reminder that is automatically sent XX days before an event – “Just a reminder about your tickets for tomorrow’s show!” Especially useful for people who make reservations weeks or months in advance.” And that is precisely what we’ve…
Read more
You asked for improved reporting around ticketing exchanges and multiple events, the ability to refund money after tickets have been exchanged, and you suggested that comments from orders be copied over to new exchanged orders. We did them all and more! Read details below: Refunds Allowed on Exchanged Orders Yes, Virginia, you may now refund…
Read more
Replicate It and Save Time Creating Events! Need to create a new event in ThunderTix that is similar to one you’ve already done in the past? Let’s say you have an event where most of the information is identical to a new one you want to create. Our new “Replicate” feature will save time by…
Read more
How the ThunderTix App Works The native iOS app uses the camera already built in to the Apple’s phones and tablets as the scanner. On the day of the event, the staff member scanning will open the app, login using their ThunderTix username and password, and like the USB option, choose the event, position the…
Read more
Traditional Barcode Scanning using a Computer We firmly believe that the best option for scanning tickets is with a corded USB barcode scanner like a Motorola DS4308 that can scan both paper tickets and tickets from the customer’s smart phone. A USB scanner plugs in to some device like a laptop, netbook or tablet and…
Read more
