Blog Posts

We’ve upgraded our software…and it’s made a difference! Winter is always a time for upgrades and improvements to the foundation of our code, and this year was no exception. We’ve spent the last few months preparing for two major upgrades. The first was a recently updated database which provided a significant improvement to our speeds…
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Love…err…Change is in the Air! Creating Events is a little different…but it’s better! The next time you go to create a new event, or replicate an existing event, you may notice that the “look” may be a little different than you’ve grown accustomed to. We’ve improved the design! The options for building your next event…
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Reserved Seating Season Packages! Subscribers purchase reserved seating packages but I have to enter each event separately to insure the same seats are reserved at each event and email [ticket] purchaser. It would be great if we had the option to pick multiple events and select seating options and it automatically assigned seating. Francine R.…
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Sort Options For The Events Page Instead of all of our events listed being listed in alphabetic order it would be so much easier to have different options when it comes to sorting. If we had the option to sort our events by “Date” that would be ideal. Carrie L. When you login to the…
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Clear All Downloaded Event Reports I download two event reports for each show. I end up with a lot of downloads in the Downloads list. To clear the list, I must carefully click the X next to the report, then click OK. A simple “Clear all downloads” button would be extremely helpful. Ken G. And…
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Export Survey Answers by Event and Date We use the Survey feature to ask every customer how they heard about the show. We would like to be able to pull those results by some combination of date range, events, and “how heard” type. I would like to know how many people heard about an event…
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Event Refunds Have Changed IMPORTANT UPDATE REGARDING REFUNDS In the past, event refunds were made as a dollar amount that applied to the whole order. For reporting purposes and reconciliation, this made creating accurate reports very difficult when partial refunds were given. How should the refunds be applied to the order? To the tickets? If…
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Changes to the Administrative Interface When you first log in, we’ll take you on a brief tour of the most important changes. Complete watching the tutorial to learn about changes for selling your event, updating ticket prices and event info, so it will not load on your next login. All modifications to the administrative interface…
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Coupons Applied by Ticket Type! Have a coupon that only is specific for a certain ticket type value. (example: coupon for adult only tickets.) That way, coupons cannot be used on children’s tickets that already have a discounted value.Suzanne H. It’s finally here! When you create a new coupon code, you now have the option…
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