Event Refunds Have Changed
IMPORTANT UPDATE REGARDING REFUNDS
In the past, event refunds were made as a dollar amount that applied to the whole order. For reporting purposes and reconciliation, this made creating accurate reports very difficult when partial refunds were given. How should the refunds be applied to the order? To the tickets? If so, which tickets? To the fees, products? You get the picture...it made record keeping much more challenging when attempting to report revenue from tickets vs. revenue from fees compared to the gross revenue after refunds were removed.
To streamline the above scenario, refunds now all get applied to their corresponding line items so that event sales reports can accurately display the exact income per income item. This change could possibly cause some confusion for those that have gotten used to refunds "the old way".
With the old way, if you selected a ticket to be returned to inventory and entered $0 to be refunded, the tickets would be returned with no money processed. Now, when you choose a single ticket to return, we will automatically insert the value of the ticket as the refund amount. You can, however, reduce the amount to be refunded or change it to $0 if you do NOT want money processed back to a card or via cash.
Changing refunds per event ticket will allow for more accurate event reports broken down by item purchased and refunded. Learn more about everything having to do with exchanges, refunds and voids of tickets or event orders from our video tutorials. Not all payment gateways offer refunds directly back to the credit card used, so make sure you choose a payment gateway that supports refunds within your ThunderTix account.
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