Event cancellations, Postponements, and Refunds With the growing concern around the Coronavirus (COVID-19), we wanted to address some common questions and concerns we’ve received from our clients regarding the handling of event cancellations and postponements and some approaches to help allay customer fears. What we are doing While most of our venues have been lightly…
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The headlines regarding the coronavirus are causing some anxiety for event organizers and their ticket holders. Generally, small gatherings such as those for the performing arts, tours, and music events can be perfectly safe for everyone. In fact, at this time, the World Health Organization has limited its precautions to global mass gatherings. Even so,…
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Theatre versus Theater. Among our many performing arts clients, the choice of spelling is evenly divided. Let’s look at the history and the precise difference between theatre and theater and the etymology of the words. Much of the performing arts found its way to modern day theater through the Greek tragedies. Fittingly, the name is…
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Repertory theater finds a home in many summer stock theaters, but ticketing for repertory theater has particular needs that cannot be met with all ticketing services. With repertory theater’s generally short season, cost certainly factors into the equation when weighing a ticketing service. You’ll also want to pay close attention to how your repertoire of…
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How does ThunderTix provide secure event ticketing? For secure event ticketing, we recommend our users switch their payment gateway to Stripe or Square instead of others like Authorize.net. Let’s discuss the reason for our recommendation. PSD2: SCA Requirement Imposed by the EU The European Union (EU) has continued to set rigorous standards to ensure the…
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As a long time season subscriber to our local theater and a frequent patron to Austin’s many live events, I expressed to the theater my disappointment when I learned that they would impose an exchange fee of $6.00 per ticket. This is an egregiously high fee for a ticket that may represent as little as…
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Bwa-ha-ha-ha! You’re gearing up to create your annual ghost tour, and you know you need to nail down a ticketing service. Where do you start? We’ve developed this guide to help you find the best ticketing service for ghost tours. Your focus is to find a platform with all of the integrated tools to help…
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October is the busiest time of the year for the folks at ThunderTix as the fall festival and ghost tour season begins. In anticipation of your big month, the search for the best ticketing service for fall festivals should happen well before your event planning reaches its final stages. You definitely have an idea of…
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Hashtags — simple words or phrases (without spaces) preceded by the hash or pound sign (#) — effectively reaching new and existing audiences. Let’s discuss how to use hashtags to promote events through social media and sell more tickets. Hashtags are a way of categorizing content around themes. These themes create easy-to-follow links for social…
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Most of us think of TripAdvisor as a resource for planning hotel stays or booking tours. In reality, a TripAdvisor listing is vital to all event businesses. This is especially true if your goals include growing sales with customers outside of your geographic area and to sell more tickets. In this article, we discuss the…
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