Event Ticket Account Settings

[vc_row][vc_column][vc_video link="https://youtu.be/pZJc3eiO-UM" css=".vc_custom_1544572397877{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #000000 !important;border-left-style: solid !important;border-right-color: #000000 !important;border-right-style: solid !important;border-top-color: #000000 !important;border-top-style: solid !important;border-bottom-color: #000000 !important;border-bottom-style: solid !important;border-radius: 1px !important;}"][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Event Ticketing Settings Video Transcription:

Hello and Welcome. Today, as a part of our video tutorial series, we will be going over the account and event ticket settings. Your account settings contain lots of automation features, visual display settings, email and eticket settings and general venue and account information. Throughout the video, if you feel like you need more time or can't keep up, feel free to pause or rewind the video at any time. Now, there are two important things when using ThunderTix, first, required fields are indicated by a red asterisk, and second, you can hover over any text that is underlined with a dotted line to reveal hints or the purpose of an option.

Okay, you've logged in and are ready to fully set your account. Let's start by clicking on your account tab. A drop down menu will appear and then we just click on account settings. That will bring us here to the venue information tab. Let's go through each of these fields one by one.

Notice that here is the same address you entered when you signed up. If this or any information on this page is inaccurate, go ahead and take a moment to update it. This information is used in the tickets, confirmation emails, and at the bottom of your event listing that is displayed to you buyers. So it's important that it's accurate. Specifically, the address will be used to display a map and a link to Google maps in the confirmation emails that we send to your buyers. You can confirm the address by viewing the map, which will update as you complete the fields. If you have events taking place at more than one venue, just enter one of the venue addresses here and we'll go over how to update your tickets to show a different venue address for an event in another venue. In addition, you can hide this address by customizing your email settings locating in your toolbar here.

Now, moving over to the right, let's cover the maximum seating capacity. By default, we set this value at the level of tickets you purchase. However, unless you have a one-time event like a festival, you'll probably want to change this. So, for example, if your venue only holds a maximum of 200 people, then you're going to want to enter that here. When you create events, this will be the events' default maximum seating capacity that will ensure you don't oversell your events. Of course, like many of our settings, you can override this on individual events as well. Alright, we're done here, so let's go ahead and click update and move on to the next section, Delivery.

The delivery settings control some default settings for your eticket and email confirmation we send to your buyers. Your first option is to upload a logo that will appear in the upper left hand corner of your etickets. If you don't upload a logo, the ThunderTix logo will appear in its place. To attach a logo, just click on browse here and select a JPEG image you would like to use. Next, you can write a eticket policy that will automatically show up at each eticket you sell. This is a great place to inform patrons about refund policies, prohibited items, or other information that generally holds true for your events. Now, on the right here, you can create default information for the top and bottom portion of the confirmation email that patrons receive after they purchase a ticket. This can also be done during the event creation process, but it's ideal to enter it here if you intend for the information to be same for most of your events. And don't worry because you can still overwrite this information as needed when creating new events. Again, don't forget to click that update button. Now let's go ahead and click on the next section, Display Settings.

The next option is setting the automatic inactivation time for all of your events. This is the time that the public will no longer be able to purchase tickets online based on the time the event occurs. Notice that the default setting is at midnight central standard time. If most of your events are a single date that do not occur daily or weekly, like a live music venue, then you should probably leave this as is since you'll be setting an expiration date and time for your events when you create them. This feature is mainly designed for organizations like tours. For example, if you have a daily tour occurring at 1 pm, you may want to take sales offline 30 minutes prior to the event. Then at 12:30pm each day purchases will no longer be available. Then you can write a message in place of the select button once your event is inactivated.

Next, we have an option to allow you to hide the sold out message. Normally, when your event is fully sold out, we display this message to potential buyers. However, some venues prefer to hold back some of their ticket inventory to sell at the door or may even have some flexibility in their group size to allow some last minute walk-in buyers. If you prefer to hide the sold out display, just check this option here.

Next, you'll want to decide how you want your events to be displayed to the general public from three different options. Hover over each of these types to get a better understanding of the display options or click any of them to see which you prefer. Clicking on them launches a new window so you can preview each of the options with the events you've already created. The default is the standard listing that lists all events in chronological order. The calendar layout shows the current month of events and allows users to toggle forward to future months and see all events offered.

Finally, the date range search display allows users to search over a selected date range. You can set how many days into the future you want to display events for when the page first loads. So, if you put fourteen here, your website will show the next fourteen days of events, but still allows the user to search by any date range in the future. And here, you can choose if you want any packages you offer to be displayed first before your general events listing. Right now the default is set so that the packages will display at the bottom, after your event listing. Don't forget to click update and let's move to the checkout settings.

If you'll be charging sales tax on tickets or products, enter that sales tax rate here. If you enter a sales tax rate, you can still decide per event if you want to apply the tax. Leave this blank if no taxes are charged. Otherwise, you should enter a percentage like this. Then you can choose whether you prefer sales tax to be calculated based on an order's original subtotal, or the value of an order after a coupon or discount has been redeemed. Then you should check which types of cards you accept. This is based on your online merchant account, and if you're not sure what cards you accept, check Visa / Mastercard and then contact your processor to find our whether your account is set up to accept Discover or American Express. The card images will be displayed to your customers during the checkout process so they know which cards you accept.

Moving right along, I recommend that you enter your purchase and refund policy for customers to see during the checkout process. This will appear right above the button to confirm an order, and by clicking the confirm order button, customers are agreeing to your terms and conditions as specified here. Now on the right side, you can decide whether or not to hide the shipping address fields that customers fill in. Unless you have a reason to collect a specified shipping address, such as when you're shipping paper tickets, we suggest you turn off this setting.

Now here, we always include a comment section on the customer's checkout page. It allows them to request or provide additional information. You have the option however to change this label for the section. A common modification to the label is, "Do you need special accommodations?" While you can make this box required for customers, we strongly advise against it because it can deter customers from purchasing tickets if they don't realize it's required.

Next, if you require customers to verify that they accept certain rules or conditions, enter those here. This is commonly used when the event may have an age requirement. You could enter text like, "I certify that I am over the age of 21" and it would prevent a customer from finalizing their order without checking the box. Lastly, we have an auto-fill feature that you can use to rapidly process new orders for returning customers. When an account user is processing an order for a returning customer, ThunderTix auto-fills all of the customer information after you enter in either the last name or email address field. When our system finds a match, we present you with options for your selection. Most venues enjoy the efficiency of the auto-fill, so only uncheck this box if you have a solid reason to do so. Alright, hit that update button and let's head over the gateway settings.

The gateway setting page is where you're going to connect your payment gateway to ThunderTix, allowing all ticket proceeds to be directly deposited into your business checking account. The best way to get started is to read this guide that provides you with information about each payment gateway and where to go to obtain your API information needed on this page.

Here you can click on the different gateway types and each will help you figure out what to do. Once you've read the guide and followed instructions, click "change" here and enter the following information. As always, click the update button when finished and don't worry if you don't know your gateway information yet, because you can always come back to these tabs at any time. Now let's click on marketing back at the top. Let's start by entering your full Facebook page URL and Twitter username. These links will be shown in the email confirmation sent out to customers. By doing so, customers will be prompted to like your page on Facebook, or follow you on Twitter. Also your own users can tweet about or like your events, or share the event on Facebook, providing opportunities for their friends to purchase tickets as well.

Below those, you have the option to link your MailChimp account with your ThunderTix account. This will give you access to powerful customer relationship management based email marketing. MailChimp is integrated with ThunderTix in such a way that you can send email addresses of purchases to predefined lists that you set up, immediately as purchases are made. To link your account here, enter in your MailChimp API key. If you don't have a MailChimp account, consider creating one at MailChimp.com. Try it out as a marketing tool to update customers about upcoming events. It's free depending on the number of customers you have, and even then it still can be relatively inexpensive. And on the right, you can connect your Google Analytics account to better track your customer's behavior, and from what website's they are coming from. If you do not have a Google Analytics account, consider creating one too! It's free to set up, and can help provide insight about your website traffic.

Below that, you can connect with any other third-party where you may be doing any online advertising like Facebook, Google AdWords, Bing, Etc… Most agencies that offer online advertising also offer conversion tracking codes or pixels, which are typically installed on the Thank You page after a purchase has been made. This lets you know if your advertising dollars are bringing in actual ticket sales which allows you to track the return on investment or ROI. Alright, let's hit update and click on our next section, Notifications.

First, the email address shown here is the email address that will be used and displayed as the sender or "from" address when a patron receives their confirmation email receipt after purchasing a ticket this is currently set as the email address of the person who signed up with ThunderTix. If you would like it to be a different email, please enter that in here. We strongly recommend that you use an email address from your own domain. The reason for this is that emails sent to customers can go to their spam folder if you use emails ending in Gmail, AOL, Yahoo, or Hotmail. If you would like a copy of each order made sent to this email address, click the checkbox here.

Now, we can automatically notify you when your ticket inventory reaches a certain predefined level that we covered in our video tutorial on creating events. So in addition to notifying your customers when your inventory is getting low, we can send you an email when that limit has been reached. If you would like to take advantage of this, enter in your email here. Also you can enter in as many email addresses as you like here, so other in your organization can be alerted as well.

Below that, you can also receive an email when you've completely sold out of tickets for an event. Enter in the email address or address that you would like to receive that update here. Now let's talk about or automated email reminders. Our email reminders allow you to send automated emails reminding patrons about events that they've bought tickets for. If you would like us to send out these reminder emails, click this checkbox. Note that there is a charge depending on how many reminder emails we send out per month. The charge amounts are shown in this table here. Now here, you can decide whether or not you want to send out reminders prior to every event by default. This can be turned off individually while you crate each event. In this input box, enter how many days before the event you want the reminder emails to be sent to your customers. Alright, let's click update and move on to billing information.

Here you can change your billing address if the one listed is incorrect or outdated. Just lick on each input box and type in the correct information. And don't forget to click that update button.

Alright, congratulations! You have successfully updated all of your account settings. If you have any more questions, be sure to take a look at our other tutorial videos and how-to guides. Thank you so much for watching![/vc_column_text][/vc_column][/vc_row]

Account Settings Tutorial Video
Account Settings Tutorial Video

This is a tutorial video on how to update all of your account and event ticket settings through ThunderTix. This goes over every single step of the process in an in depth manner. If you have any other questions, please check out our Support Forum.