[0:19] - Event Basics
[3:13] - Advanced Date Display Options
[4:01] - Post Sale Announcement
[6:28] - Advanced Ticket Options
[8:20] - Delivery and Fee Options
[9:13] - Email Options
[10:34] - Marketing Options
[11:57] - Other Options
Create an Event Video Transcription:
Hello and welcome! Today I am going to show you how to create an event in ThunderTix. Before we get started, you should know that you can create as many practice events as you want before creating your real event. And don’t worry because you can delete, or hide, any of your practice events. Okay, let’s begin.
Click on the events tab. Let’s click on “Create Event”. To get started, create a name for your event. This is the name that will appear on the listing, tickets, and order confirmation, so let’s choose a good one. I’m going to name mine, Snow White and the Seven Dwarfs. You also have the option to attach a seating chart to your event here. If you want to know more about that, be sure to watch our separate video on reserved seating.
Below that, we will input the date or dates of the event. Clicking here will open a calendar. Use the arrows to find and click the date we want, and then click and drag here to select your desired time. Your event may have more than one date or have multiple times. Does it repeat at the same time daily or weekly? Select that here. If you have multiple event showings, you can add those times by clicking here and repeating the previous steps. I'm going to make my performances repeat every Friday, Saturday, and Sunday for 3 weeks with a Sunday matinee performance as well.
Okay, here is where we create such ticket types as adult, child, or general admission. You can name your tickets anything you want and set the price here as follows. There are more options available with tickets like dynamic price increases, order limits and more, but we cover that in a separate video.
If your tickets are taxable, check this box here. You can set your sales tax rate from your Account Settings, and we cover that and other account details in another video, as well.
Then, you have the option of displaying a description that customers will see beneath each ticket name. This helps customers fully understand the type of ticket they’re purchasing. For example, when patrons see an option for Military, you could include a description that reads, “Must show a valid Military ID upon arrival.” Here we set the limit of the number of this ticket type sold. For example, if you offer a VIP ticket, you may only offer a maximum of 20 VIP tickets before that option is sold out, but in most cases this should be left blank. We cover the remaining options in more detail in our Managing Tickets video.
We should create a description for our event, providing details designed to entice customers to purchase. Include all the important details in here. Next let’s add at least one eye catching picture that appears with the event description. If you add multiple images, we’ll create a slideshow of all images automatically.
At this point, we’ve entered all of the required fields to build our event and we could choose to Finish and save the event. There are plenty more advanced options at your disposal, and while they are all optional, they cover the fine grained details you might need to make your event a success. We are going to cover them now.
First, let’s click the Advanced Date Display Options. Here, you can choose an activation date for your event. This is the date and time that tickets will be available for public sale.
Below that, the pre-sale announcement is designed to show the event as an upcoming show on your website prior to tickets going on sale. This announcement will be displayed instead of our event description that we made earlier, and is our opportunity to let people know about the event and when tickets will be available for purchase. I’m going to use the same event description in the pre-sale announcement by copying and pasting it here and adding a line saying when tickets go on sale. Then, we’ll choose when our pre-sale announcement should be activated for the public.
Next is the event expiration. By default, the event will come offline at midnight, central standard time, on the final day of the event. Since my event is recurring, the default expiration works perfectly for me, but with a different event, If you wanted to take the event offline earlier, enter a date and time here.
Below that is the post-sale announcement. This is great for events that have just one date. This keeps the event displaying on your website with a message when your event is no longer available for sale. It’s helpful when tickets aren’t available online but may still be purchased at the box office. This is where we could set a date to remove the Buy Tickets button and show a custom message.
Since my event has multiple performances, it doesn’t make sense for me to use this function since I can set a custom message per performance in my account settings.
Once the event is sold out, we’ll automatically indicate that to your customers by displaying the words “Sold Out” in place of the “Buy Tickets” button when an event sells out. Now, if you want to hide the words “Sold Out”, click here. This is utilized in the case you held tickets back from your online inventory to sell tickets at the door. The message you enter here will be displayed instead of “Sold Out”.
Event dates and times are automatically displayed on each ticket, the website, and in the email receipt. Now, we have an option to replace the actual event date with your own text, but that really only applies for festivals that sell multi-day passes or for creating the sale of something that isn’t an actual event like flex passes. We cover Multi-day Festival Event Creation and Flex Pass creation in other videos.
Below, choose how the public can access your event. We have public, semi-private, and private. The important difference is that semi-private events are not shown in your full events list and can only be accessed with a unique link or through separately embedding them on your website. Private events are only accessible to administrators that are logged in to your box office portal.
In this section, if you need to assign users only to specific events, they will show up in this list. This is a great way to provide event access when an organization is renting your space. Event restricted users are provided access to their own ticket sales and reports any time without seeing your own in-house events. You can select which event restricted users can access this event here.
Let’s move on to Advanced Ticket Options.
To save time, you can set a default capacity in the venue details section of your account settings that will apply to all your events. Alternatively, you can overwrite default capacity for any individual event here. Next, set a maximum number of tickets that can be purchased per order. ThunderTix allows ticket buyers to purchase up to 50 tickets for reserved seating and 100 tickets for general admission events. We recommend you set a much lower limit here. I’m going to set mine to 6.
Here, you have the option of telling customers when your ticket inventory is getting low, generating a sense of urgency to act fast. Enter the inventory threshold when you want customers to start seeing how many tickets are remaining, and we’ll display a message such as, “Only 8 tickets available!”
For sold out events, we offer a waiting list option. If you set this to zero or any other number, the waiting list option will be displayed when that many tickets remain, allowing your customers to enter their contact information and the number of tickets they wish to purchase, so you can let them know if tickets become available. This is especially useful if there are a few seats left but they are all single seats. The waiting list would be perfect to notify potential customers if 2 seats together become available. However, if you leave this blank, the waiting list option will not be displayed.
To the right, you have the option of requiring or requesting a customer name per ticket. For standard events, we automatically collect the name of the person purchasing the tickets, but not a separate name for each guest. The second choice is to optionally request a name per ticket. Now, the last option is only recommended if your event is a camp, a conference, or something similar that requires an attendee name per ticket, or registration.
Next, click on Delivery and Fee Options. Here, you can specify different shipping options and any associated costs. Name each shipping fee based on the options you offer for your event. For some shipping options like Will Call or regular postal mail, you can disable the print-at-home PDF, especially if those options are designated for thermal tickets, or souvenir tickets.
Here is where ThunderTix gives you complete control over your event’s pricing and fees. You can go fee free, charging only the cost of the ticket or add fees to offset your own expenses and keep all revenue generated. Give the fee a name like Online service fee and either a dollar or percentage value charged per ticket or per order. Select $1 and per ticket Some of our clients add a small fee to help cover the cost of staffing a box office or to cover credit card costs.
Alright, now click on Email Options. Every customer will receive a confirmation email receipt after their purchase. By default, every event will have an electronic PDF Ticket generated with a unique barcode per ticket emailed to the person who paid for the order. You can disable the eTicket if you are handling your actual tickets another way such as sending by regular mail.
You also have the option of including a branded event image, or advertisement, that will appear on each eTicket here. These images could advertise other upcoming events you’re hosting, provide a coupon for future purchases at your venue, or you can utilize the space as a part of an event sponsorship package for sponsor ads. Here, if desired, enter a short message to appear on the eTicket which is a great place to say what time doors open.
Over on the right, we offer an optional upgrade to send email reminders to all attendees just before the event reminding them about the show. Customize and schedule the reminder delivery within each event and within the Notifications tab of your Account Settings by entering how many days prior to the show the email should go out.
In these boxes, customize the message included at the top and bottom of this event’s confirmation email. You might include venue information, parking instructions, or other important details, and it’s completely customizable with HTML.
Next, click on Marketing Options. Here, we have the option to select a genre for this event or create a new one. You can associate an event with one or more genres here which can make searching for customers for marketing purposes easier. We cover that in our video on Managing Customer Data.
Post-event emails can be enabled for all events within your account settings, or individually per event, and will be sent out the day after your event ends automatically. Customize your post-event emails to include your own wording, survey and links to review your business on sites like Yelp or TripAdvisor.
Next, you can attach surveys for up to five additional fields during the checkout process. One of the most common surveys has just the single question, “How did you find out about us?” with a drop-down list of choices of all the places you may be advertising to better measure the return on your investment. Once you’ve created some surveys, you’ll be able to choose which you want to include, if any, here. You can find Surveys under the listings tab to customize your survey. You can always edit an event after it’s created to add a survey.
Mailchimp and Constant Contact are great marketing tools to update your customers about upcoming events. When you connect ThunderTix to your MailChimp or Constant Contact accounts -- which is covered in our Account Settings video -- your email lists will appear here, and we’ll automatically subscribe buyers who opt in to your email list at checkout.
And lastly, let’s examine Other Options. If you Add links to all your social media accounts or the accounts of artists and performers of the event, we’ll show them here on your public pages, so customers can learn more.
If you are a non-profit organization or your event is a fundraiser, enable the option that allows patrons to give a donation with their ticket purchase, if they so desire. You can customize the message that appears with the donation option here. If the patron chooses to donate, they can do so directly towards one of the campaigns that you’ve already established. This way your patrons know exactly where their money is going and what efforts they are donating to.
If you have a large number of coupons and you want all of them to be valid for this event, you can make them all valid here. Note that you cannot undo this option once this event has been applied as valid for all coupons.
Next, you have the option to require a coupon per ticket purchased for this event. This is designed for offering a pre-sale for a limited audience or for an invite-only private event. We’ll allow a purchase to that event, only to those who have a valid code. When the pre-sale ends, you can edit your event to remove this requirement. The next option is to show your attendee list to the public. This is usually only done for events like conferences and registrations where attendees know each other and want to see who else is attending. Lastly, all you need to do is look over your event address. Since it’s the address your patrons will see in their confirmation email and on the tickets. Click change and edit it if needed.