Choosing the right ticketing software is a critical decision for any venue, theater, or event organizer. You need a platform that is not only powerful and easy to use but also financially sustainable. If you’re tired of ticketing systems that take a significant percentage of your hard-earned revenue, you might be looking for an alternative.
This guide provides a comprehensive look at ThunderTix reviews and pricing for September 2025. We’ll break down the costs, explore what real users have to say, and help you determine if this is the right ticketing partner to help you grow your audience and maximize your revenue.
ThunderTix Pricing: Keep 100% of Your Revenue
One of the most significant differentiators for ThunderTix is its pricing philosophy. The platform is built to help you keep 100% of your ticket revenue [1]. Unlike many competitors that charge a percentage-based service fee on every ticket sold, ThunderTix uses a transparent, flat monthly subscription model. This means your costs are predictable and don't scale with your ticket price, allowing you to retain more income from every sale.
As of September 2025, ThunderTix offers three primary plans tailored to different venue needs.
| Plan Name | Monthly Price | Included Tickets | Additional Ticket Fee | Best For |
| General Admission | $20/month | 20 | $1.00 per ticket | Festivals, live music, and events without assigned seating. |
| Reserved Seating | $25/month | 20 | $1.25 per ticket | Theaters and venues with custom seating charts. |
| White Glove | $175/month | 100 | $1.95 per ticket | Larger organizations needing enterprise-level support. |
Pricing data sourced from G2 and GetApp.
What's Included in Every Plan?
Regardless of the plan you choose, ThunderTix includes a robust set of features designed to manage your entire box office operation. All plans come with:
- Unlimited Support: Access to a responsive support team.
- Private CRM: A customer relationship management tool to track patron data.
- Unlimited Users: No extra charge for adding staff or volunteers.
- Volunteer Management: Tools to coordinate and manage your volunteer workforce.
- Nightly Payouts: Get your money quickly without waiting for the event to end.
- Your Own Payment Gateway: Connect your own processor to control all revenue and fees [3].
- Fundraising & Donations: Integrated tools to manage donation campaigns.
- Merchandise Sales: Sell merchandise alongside your tickets.
Are There Any Additional Costs?
ThunderTix is transparent about any additional costs. There are no long-term contracts or hidden fees, and you can cancel your monthly plan at any time. However, some optional services have associated costs:
- Reserved Seating Chart Setup: A one-time fee of $0.55 per seat (with a $250 minimum) is required to build your custom venue map. Nonprofits are eligible for a seating chart discount.
- Merchandise Sales: A 1% fee applies to merchandise revenue [2].
- Donations & Gift Cards: A 2.5% fee applies to donations and gift cards processed by credit card; there is no fee for check donations [2].
- Mass Email: You can send marketing emails for a low cost of $0.01 per email [2].
- Thermal Ticket Printing: A one-time $199 setup fee applies for integrating thermal ticket stock printing [2].
What Do Users Say? A Look at ThunderTix Reviews
Across major software review platforms, users consistently praise ThunderTix for its value, ease of use, and customer support. The ThunderTix platform is most popular among professionals in the performing arts, entertainment, and nonprofit sectors.
Excellent Value for Money
Value is a recurring theme in ThunderTix reviews. On GetApp, the platform holds a 4.8/5 star rating for value for money from over 260 users. Furthermore, 91% of detailed reviews specifically mention the positive value they receive from ThunderTix. Users appreciate the affordable, no-ticket-fee pricing model, which allows them to access extensive features without sacrificing a percentage of their revenue.
"It has all of the features we need (and more) for ticketing our community theatre programs. And quite affordable." Review sourced from Software Advice.
Intuitive Ticketing Platform with Responsive Support
ThunderTix also scores high marks for usability, with a 4.8/5 star rating for ease of use. Reviewers frequently highlight the intuitive event setup process and the flexibility of the service.
When help is needed, users report that the support team is a major asset. Many reviews praise the "immediate response" from the support staff, noting that the team is both knowledgeable and helpful. While the platform is generally easy to navigate, some users have noted that certain advanced features can be a bit hard to find at first [6].
"The support is excellent. I particularly liked the offer of 1 hour tutorial sessions, and the fact that these sessions were recorded for our future use." Review sourced from Capterra.
Frequently Asked Questions (FAQ)
Here are answers to some common questions about the ThunderTix platform.
1. Are there any setup fees to get started?
There are no setup fees for general admission events. Reserved seating venues require a one-time fee to create a digital version of your seating chart, which starts at $0.55 per seat with a $250 minimum.
2. Am I locked into a long-term contract?
No. ThunderTix operates on a month-to-month basis, and there are no minimum terms. You can upgrade, downgrade, or cancel your plan at any time without penalty [4]. A 14-day free trial is also available to test the software, although the trial can be extended indefinitely to both prepare your upcoming season and train staff/volunteers before the official launch.
3. How do the included monthly tickets work?
Each plan comes with a set number of included tickets per month (e.g., 20 for the General Admission plan). If you sell more than that allotment, you simply pay a small, flat fee for each additional ticket—never a percentage of your ticket's face value.
4. Can I pass the ticket fees on to my customers?
Yes. Because you control your own payment gateway, you have complete control over any fees you wish to charge. You can absorb the costs, pass the flat per-ticket fee on to the buyer, or add a custom fee to generate additional revenue.
The Final Takeaway
Based on extensive user reviews and a transparent pricing structure, ThunderTix stands out as a powerful and cost-effective solution, particularly for performing arts venues, small theaters, and nonprofits. Its core value proposition is clear: it provides a comprehensive suite of tools for ticketing, fundraising, CRM, and marketing while allowing you to keep all of your ticket revenue.
If your organization is looking to move away from the percentage-based fee model and gain more control over your income, ThunderTix offers a compelling alternative. With high ratings for value and support, it is a trusted partner for hundreds of venues looking to streamline operations and build a sustainable business model. To learn more, you can explore the features and request a free trial at thundertix.com.