Streamlined Box Office Management for Theaters & Live Events
Whether it’s a sold-out show or a quiet weekday matinee, ThunderTix gives your front-of-house staff the tools they need to move quickly, serve patrons, and keep your operations running smoothly. Any computer or tablet with an Internet connection becomes a powerful Point of Sale (POS) device, making it easy for teams to sell tickets, handle exchanges, and manage orders from anywhere. Our box office management software is built for speed, flexibility, and ease—so your team can focus on what matters most: the audience experience.
Your Full-Service Ticket Window
With ThunderTix, your box office team can:
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Sell tickets in-person or over the phone with real-time seating availability
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Accept multiple payment methods, including cash, card, or comped tickets
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Reserve or hold seats for VIPs and press
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Print thermal tickets on demand or resend digital copies
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Scan tickets using mobile apps or barcode scanners for fast check-in
Built for Busy Nights
When the lobby gets crowded, you need tools that won’t slow you down. Our intuitive interface is designed for speed—minimal clicks, clear seating charts, and easy order modifications. Whether it’s processing last-minute exchanges or finding a lost order, your team is in control.
Manage Staff Access and Security
Assign custom user permissions to box office staff, volunteers, and managers. Limit access to only the tools each person needs—keeping sensitive patron or financial data private and protected.
Create unlimited staff logins, each with personalized permissions. For example, you might allow certain users to create and manage events, while restricting others to ticket sales only.
Need to grant access to outside producers or part-time coordinators without exposing your full account? ThunderTix supports event-restricted users, allowing limited access to specific events only. These users can process orders or view reports for their assigned events—nothing more—making it ideal for shared venues or seasonal teams.
All sales and activities are logged by user, so you can pull detailed reports by agent, track order histories, and maintain full transparency across your organization.
Refunds and Exchanges Made Easy
ThunderTix gives your staff the flexibility to handle order changes quickly and securely—from the front desk or remotely.
Issue full or partial refunds directly within your ThunderTix dashboard. When refunded, all associated ticket barcodes are automatically invalidated, preventing misuse. Exchanges are just as simple—staff can switch patrons to a new date or move them to different seats in seconds, with proceeds and inventory updating in real time.
Even better, empower your patrons to help themselves! When you enable self-service exchanges, ThunderTix adds an automated link to each order confirmation email. Patrons can switch their event date or seats entirely on their own—no box office call required.
Need an alternative to refunds? Convert tickets into a gift card or accept them as a donation, all in one click. ThunderTix even tracks donated ticket value so you can recognize and cultivate your most generous supporters and the value of their donated tickets count toward their overall donor classification.
Want to see how easy it is?
Watch our tutorial on exchanges, refunds, and voids.
Touchless Payment Processing with Integrated Card Readers
Speed up sales, reduce errors, and enhance security with ThunderTix’s integrated payment solutions—designed specifically for in-person box office transactions.
Our box office software supports a variety of connected card readers, including the Stripe WisePOS E, Square Terminal, and the Bluetooth Stripe BBPOS Chipper 2X BT. These devices enable contactless, EMV chip, and mobile wallet payments, letting patrons "tap" a card or phone using Apple Pay or Google Pay—no more passing cards across the counter.
When a card reader is connected to the ThunderTix administrative box office portal, simply inserting or tapping a card will auto-fill the patron’s information, eliminating manual entry and increasing the speed and accuracy of each transaction. That means: 
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Faster lines, even during peak times
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Cleaner data in your reports and CRM
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Safer, more private payment experiences for your patrons
Using our iOS App or Android App, you can process payments on-the-go with Bluetooth-connected mobile readers—ideal for mobile ticket sales or selling at remote entrances or concessions.
Whether you're in the box office or using the ThunderTix App out at the door, ThunderTix ensures seamless sales and secure, touch-free checkout—giving your team the power to deliver exceptional customer service, anywhere.
Real-Time Sync Between Online and Box Office Sales
Whether sales happen online, at the box office, or through a mobile device, ThunderTix keeps your inventory and reporting in perfect sync. Every ticket sold is reflected instantly across your system—ensuring accurate data, seamless event management, and a unified customer experience.
Integrated CRM and Reporting
Every sale at the box office is automatically logged into your ThunderTix CRM. Track customer history, update patron records, and generate reports that give you a complete picture of your sales activity across all channels.
Reduce Box Office Workload with Self-Service Tools
Save your staff time and reduce email volume with automation that puts the patron in control. With ThunderTix, customers can:
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Exchange their own tickets
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Pay invoices for season packages or group reservations
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Submit refund or cancellation requests in just a few clicks
These customer automation tools are especially valuable for organizations managing season subscriptions or flex packages. ThunderTix also offers features like automatic cancellation of unpaid reservations, keeping your box office focused on marketing, sponsorships, and community-building—not chasing payments.
Ready to streamline your box office?
Start your free trial today and discover how ThunderTix helps you sell tickets, manage staff, and serve patrons—faster and smarter.