Every box office tool.
One platform.
Whether you’re handling a sold-out opening night or a quiet weekday matinee, ThunderTix gives your box office team fast, flexible tools to sell tickets, manage orders, process payments, and handle exchanges from any computer or tablet with an internet connection.
And because your box office management software includes an integrated patron CRM, fundraising, gift cards, merchandise, memberships, and volunteer management, your team serves patrons from one screen instead of five systems.
More than ticketing: the complete box office platform
Most box office software stops at ticket sales. ThunderTix puts every tool your box office needs to be successful in one place, so a single order can include tickets, a gift card, merchandise, and a donation, and every dollar lands in the same patron record and the same reports.
Ticketing & Seating
Reserved seating, general admission, and real-time inventory across online, phone, and in-person sales.
Patron CRM
Every box office sale builds a complete patron profile: purchase history, donations, memberships, and notes.
Fundraising & Donations
Round-up prompts at checkout, campaign tracking, and donor classifications that grow with every order.
Gift Cards
Sell and redeem branded gift cards at the window; staff are auto-notified of open balances at checkout.
Merchandise & Concessions
Ring up merch, concessions, and parking alongside tickets, at checkout or at intermission.
Email Marketing
Branded mass email with CRM targeting, automated reminders and surveys, and revenue tracked per campaign.
Memberships
Membership tiers with built-in benefits, automated renewals, and member pricing your staff can apply in one click.
Volunteers
Schedule ushers, greeters, and concessions crews with roles, shifts, and self-service signups.
Season Packages & Flex Passes
Sell subscriptions, punch passes, and renewals right at the box office, with reservations for pay-later patrons.
Your full-service ticket window
Everything your box office needs to sell tickets in person or over the phone, all in one screen.
Sell tickets anywhere
Sell tickets in person or over the phone with real-time seating availability, from any computer or tablet.
Accept any payment
Take cash, credit card, check, or gift card, and process comps for VIPs, press, and volunteers.
Hold seats for VIPs
Reserve or hold seats for VIPs, press, and donors, or process a reservation to hold tickets pending payment.
Print or resend tickets
Print thermal tickets on demand or resend digital copies to patrons in one click.
Scan for fast check-in
Scan ticket barcodes with mobile apps or laser scanners to keep entry lines moving.
Built for busy nights
Minimal clicks, clear seating charts, and easy order modifications keep your box office fast when the lobby fills up.
Manage staff access and security
Create unlimited staff logins, each with personalized permissions for box office staff, volunteers, and managers. Allow certain users to create and manage events while restricting others to ticket sales only, keeping sensitive patron and financial data private and protected.
Need to grant access to outside producers or part-time coordinators? ThunderTix supports event-restricted users who can process orders or view reports for their assigned events only, ideal for shared venues and seasonal teams.
- ✓Every sale and activity is logged by user
- ✓Pull detailed sales reports by agent
- ✓Full transparency across your organization
Refunds and exchanges made easy
Issue full or partial refunds directly from your ThunderTix dashboard. When refunded, all associated ticket barcodes are automatically invalidated to prevent misuse. Exchanges are just as simple: staff can switch patrons to a new date or move them to different seats in seconds, with proceeds and inventory updating in real time.
Even better, enable self-service exchanges and patrons can switch their own event date or seats from a link in their order confirmation email. No box office call required.
Need an alternative to refunds? Convert tickets into a gift card or accept them as a donation in one click. Donated ticket value counts toward each patron’s donor classification, so you can recognize and cultivate your most generous supporters.
Touchless payment processing with integrated card readers
Speed up ticket sales, reduce errors, and enhance security with connected card readers built for in-person box office transactions, including the Stripe S700 and WisePOS E, Square Terminal, and the Bluetooth Stripe BBPOS Chipper 2X BT.
Patrons tap a card or phone with Apple Pay or Google Pay, and inserting or tapping a card auto-fills the patron’s information, eliminating manual entry on every transaction.
- ✓Faster lines, even during peak times
- ✓Cleaner data in your reports and CRM
- ✓Safer, more private payment experiences for patrons
With our iOS app or Android app and Bluetooth-connected mobile readers, you can sell tickets on the go at remote entrances, concessions, and pop-up box offices.
Real-time sync
Whether sales happen online, at the box office, or on a mobile device, ThunderTix keeps ticket inventory and reporting in perfect sync. Every ticket sold is reflected instantly across your system.
Integrated patron CRM
Every box office sale is automatically logged into your ThunderTix CRM. Track customer history, update patron records, and generate reports across all sales channels.
Self-service automation
Customer automation tools let patrons exchange tickets, pay invoices for season packages or group reservations, and submit refund requests on their own, reducing box office workload and email volume.
Hold tickets now, collect payment later
Box office staff can process a reservation to hold tickets or seats aside in a customer’s name for a given show and date, perfect for group bookings, donors, season subscribers, or patrons who mail a check. Reservations work for individual performances and season packages alike.
The moment a reservation is processed, the customer receives a branded, customizable email receipt confirming their seats are on hold and pending payment. The email includes a secure link so they can pay for their tickets online at any time leading up to the show, no phone call to the box office required.
- ✓Up to three automatic payment reminder emails sent on dates you choose, each with a link to pay online
- ✓Set a payment due date, and unpaid reservations automatically cancel, returning seats to inventory for resale
- ✓Collect payment on all or part of a reservation by credit card, cash, or check
- ✓Optionally let patrons create their own reservations online with a Reserve option at checkout
Reserve
Staff hold seats in the patron’s name right from the checkout page, in person or over the phone.
Remind
ThunderTix sends the branded confirmation and automatic payment reminders with a secure pay link.
Get paid
The patron pays online or at the window, or unpaid seats release back to inventory automatically.
Group sale management for schools, companies, and tour operators
ThunderTix tracks groups and organizations as first-class records in your patron CRM, so every order from a school, company, nonprofit, or tour operator rolls up to the organization, not just the individual who called.
Place a group hold to reserve a block of seats for an organization, then view a per-performance roster showing exactly who’s attending and what’s been paid. Group members can be added, removed, and assigned roles right from the group’s page.
- ✓Hold a block of seats for a group and collect payment on your timeline
- ✓Every group order tracked to the organization in your CRM
- ✓Per-performance rosters for smooth check-in on show night
Box office software FAQ
What is box office management software?+
Box office management software lets venues sell tickets in person or over the phone, process payments, print or scan tickets, and handle refunds and exchanges from one system. ThunderTix runs on any computer or tablet with an internet connection and keeps box office sales in real-time sync with your online ticket sales.
Does ThunderTix include more than ticket sales at the box office?+
Yes. ThunderTix is a complete box office platform. Alongside ticketing, every plan includes a patron CRM, fundraising and donation tools, gift cards, merchandise and concession sales, membership management, volunteer scheduling, and season packages. A single box office order can combine tickets, merchandise, a gift card, and a donation, all tracked in one patron record and one set of reports.
Can I sell tickets at the box office and online at the same time?+
Yes. ThunderTix keeps inventory and reporting in perfect sync across online, box office, and mobile sales. Every ticket sold is reflected instantly, so you never oversell a performance or double-book a seat.
Which credit card readers work with ThunderTix?+
ThunderTix supports the Stripe S700, Stripe WisePOS E, Square Terminal, and the Bluetooth Stripe BBPOS Chipper 2X BT. All support contactless tap, EMV chip, and mobile wallet payments like Apple Pay and Google Pay, and tapping a card auto-fills the patron's information at checkout.
Can I limit what my box office staff and volunteers can access?+
Yes. Create unlimited staff logins, each with personalized permissions. Restrict some users to ticket sales only, or use event-restricted users to give outside producers access to their assigned events and nothing more. Every sale is logged by user for full accountability.
Can box office staff hold tickets as a reservation and collect payment later?+
Yes. Staff can process a reservation to hold tickets or seats in a customer's name for a given show and date. The customer receives a branded, customizable email receipt confirming the hold with a secure link to pay online any time before the show. You can schedule up to three automatic payment reminder emails on dates you choose, and set a payment due date so unpaid reservations cancel automatically and the seats return to inventory.
Can I manage group sales at the box office?+
Yes. ThunderTix tracks groups and organizations, like schools, companies, nonprofits, and tour operators, as records in your patron CRM, with every order rolling up to the organization. Staff can place a group hold to reserve a block of seats, manage the group's members and roles, and view a per-performance roster showing who's attending and what's been paid.
How do refunds and exchanges work at the box office?+
Staff can issue full or partial refunds from the dashboard, and refunded ticket barcodes are automatically invalidated. Exchanges move patrons to a new date or different seats in seconds. You can also convert tickets into a gift card or a donation in one click, or enable self-service exchanges so patrons handle it themselves.
Can I sell tickets on a tablet or phone?+
Yes. The ThunderTix iOS and Android apps pair with Bluetooth-connected mobile card readers so you can sell tickets and take payments on the go, at remote entrances, concessions, or a pop-up box office.
Ready to streamline your box office?
Discover how ThunderTix helps you sell tickets, manage staff, and serve patrons, faster and smarter.