Topics Covered:
- 00:53 – Domain Authentication & Branded Emails
- 01:49 – Customizing the “From” Name
- 02:20 – Adding Recipients for Alerts
- 03:09 – Low Capacity, Sell Out & Expiration Alerts
- 04:00 – Nightly & Weekly Totals Reports
- 04:52 – Declined/Abandoned Orders & Waitlist Alerts
- 05:14 – Product Purchases & Donation Notifications
- 06:03 – Refund Requests, Volunteer Sign-Ups, New Members
Navigating Email Notifications in Your Account Settings
Hi everyone, my name is Maggie and I’m a member of the ThunderTix customer support team. Today I’m going to show you how to set up email notifications and alerts in your account settings.
In ThunderTix, you can set up email notifications and alerts to stay on top of your ticketing activity. From purchase confirmations to low capacity warnings, sold-out alerts, and even when a donation is made — you can decide which updates you want and who they’re sent to. Let’s take a look at how to set this up so you never miss a thing.
The first thing we’re going to do is go up to your account settings and click on Email Notifications.
Let’s start with the first section: Confirmation Email Receipts.
By default, all confirmation emails are sent from [email protected]
However, you can choose to upgrade to domain authentication, which allows you to send branded emails directly from your own domain.
This not only improves deliverability and reduces the chance of your emails being marked as spam, but it also ensures that confirmations look like they’re coming from your organization’s official email address.
For example, let’s say I have an official domain for the Kennedy Clan Theater Center. With this upgrade, every confirmation email could be sent from my official box office email address instead of the ThunderTix one. It’s a great upgrade that every customer who purchases from you will benefit from, though it’s completely optional.
You also have the Customize Email Sender section, where you can personalize the “From” name so that your customers see something like Kennedy Clan Box Office Confirmation in their inbox. It gives your emails a polished, professional, and trusted appearance. Even if you don’t upgrade to branded email, you can still set this “From” name — it will appear even if the email is sent by ThunderTix.
Now, this is a great feature because it allows you to automate sending emails to anyone you’d like. It could be your own email, a box office email, a staff member, or even an event-restricted user. It’s a simple and efficient way to receive notifications without having to manually check every detail.
To add someone, type in an email address and press Enter. You can add as many as you’d like for anyone who should receive these alerts.
Here are the available options:
- When a purchase is made.
- When an event has low capacity — you’ll receive a notification when seat inventory reaches the level you define. To check this, go to your event, click on Public Display, then scroll to Additional Display Options. There you’ll see the Remaining Ticket Display. For example, if you set it to 10 tickets, once your event reaches that number, you’ll get an email notification.
- When an event sells out.
- When an event nears expiration.
- When nightly totals are added to the dashboard — ThunderTix aggregates total revenue, tickets, and other data nightly. You can also choose to receive the email even if no revenue was collected that day.
- When weekly totals are summarized by event — you can select which day of the week you’d like to receive that report. It includes ticket sales, merchandise, revenue, and donations.
- When an order is declined or abandoned.
- When emails go undelivered.
- When the waitlist has availability — you’ll be notified when tickets become available again so you can replace them with someone from your waitlist.
- When a product is purchased.
- When a donation is made.
Now let’s look at the Donation section. You can create a donor thank-you letterhead in your system. When a donation is made that reaches a certain threshold, ThunderTix automatically fills that letterhead with donor information and emails it to you, ready to print and send by regular mail. The letter will be sent to the email address you enter in this box.
You can also set alerts for when your products reach a low inventory threshold so you can restock as needed, when a customer submits a refund request, when a volunteer signs up so you can onboard them quickly, and when a new member joins.
There are a lot of options here, and we recommend going through each one to see what works best for you. It’s a great way to stay on top of things as they come in.
We all know that in a box office or venue, things can get very busy, so hopefully this helps. As always, we’re available through the Support Request feature in your ThunderTix account, so feel free to reach out with any additional questions.