When processing a new order from your admin portal, ThunderTix gives you control over whether the buyer receives a confirmation email (and attached tickets) immediately after checkout.
On the checkout page for any new order (entered by staff or through the POS interface), simply check the box next to the customer’s email address labeled “Do not send confirmation”.
The order will still be recorded in your CRM to the patron profile if it exists.
The buyer’s email address will still be sent to Mailchimp or Constant Contact, if enabled in your account settings.
No email will be sent to the customer until you choose to send one manually.
Bulk orders for resellers where you will deliver tickets later.
Special guest lists where you want to send a custom invite or confirmation separately.
Corrections or comp orders where a confirmation email isn’t necessary.
This feature gives you flexibility over guest communications while keeping your order records complete.
Updated: August 9, 2025