Frequently Asked Questions

Does ThunderTix have any setup fees?

There are no setup fees for general admission events—you're free to get started and sell tickets right away.

If your event uses reserved seating, there’s a one-time fee to build your custom seating chart. Our team works with you to create a fully tailored layout based on your venue's unique design.

• Standard rate: $0.55 per seat (minimum of $250)
• Discounted nonprofit rate: $0.40 per seat (minimum of $175)

This fee ensures your seating chart is ADA-compliant, accurate to your layout, and ready for smooth patron check-in and seat selection.

Do you have a contract?

Nope—we don’t require contracts or minimum terms.
After your event or season ends, you can continue using ThunderTix to:

• Collect donations
• Sell gift cards or merchandise
• Access all of your historical reports

We’ll preserve your settings, seating charts, and customer data as long as your subscription remains active.

Prefer to cancel? You can do that anytime—no fees, no hassle. We’ll securely delete your data upon request.

What do your monthly pricing plans include?

All ThunderTix plans come with a monthly allotment of ticket credits:

• 20 credits for General Admission and Reserved Seating plans
• 100 credits for the White Glove plan
  Additional usage is billed per ticket, but we never take a percentage of your revenue.
  Whether you sell tickets for $10 or $5,000, your cost per ticket remains fixed.

All plans come with access to powerful features, including:

• Coupons, discounts, and flex passes
• Full membership management with tiers, renewals, and benefits
• Volunteer management for scheduling, shifts, and communication
• Concession and merchandise sales (POS included)
• Pre-show reminders and post-show surveys
• A built-in customer relationship manager (CRM)
• Fundraising tools (including donation prompts at checkout)
• Detailed reporting and patron insights
• Refund-to-gift-card capability to retain revenue

Low-cost add-ons:

• Donations and gift cards processed by credit card incur a small 2.5% fee
• Concession and merchandise sales are just 1¢ per dollar earned (1%)

Does ThunderTix include built-in email tools?

Yes! Every order generates an automated email to your customer with event details, scannable barcodes, and eTickets if desired. We'll even copy the email to other staff members for you. Pre-show reminders and post-show surveys are also included to boost engagement and collect feedback—at no extra charge.

For marketing, ThunderTix offers a built-in mass email system with fully customizable templates. Track important campaign metrics like opens, clicks, bounces, and unsubscribes. If your marketing emails include links to purchase tickets, we'll show you exactly how many orders were placed, how many tickets were sold, and the total revenue generated—so you can measure ROI with confidence.

Email marketing requires a one-time setup for branded email authentication ($145) and a $5/month service fee. Each marketing email sent is billed at 1 cent per recipient.

When does my ThunderTix billing cycle begin?

Your billing cycle begins on the day you connect your payment gateway and go live with credit card payments. Every new account includes a 14-day free trial to explore the software at no cost.

When you're ready, you have a couple flexible options:

• End the trial early. If you're ready to go live sooner, you can activate payments at any time, and billing will begin that day.
• Extend your trial. Need more time? You can extend your trial indefinitely until you're ready to launch.

Do you provide credit card processing?

We don’t process payments ourselves, but you can choose your own payment gateway for credit card processing. This means ticket revenue goes directly to your bank account—typically on a nightly basis—instead of waiting until after your event.

We support leading gateways including Square, Stripe, Moneris, Braintree, Authorize.net, and Elavon. There are no additional fees to use your own gateway.

Do complimentary tickets count towards ticket usage?

Only paid tickets count toward your monthly usage total. Tickets that are free of charge do not count. This includes:

• Tickets priced at $0
• “Pay what you can” tickets with a $0 minimum
• Tickets manually comped at checkout

These will appear as a separate line item on your invoice at no charge. However, the following do count toward your ticket usage:

• Discounted tickets (even if heavily discounted)
• Tickets discounted to $0 using a coupon or flex pass
• Free or comped tickets included in a bundled package

How will I connect my events in ThunderTix to my website?

We make it easy to link your ThunderTix events to your website. Each event, calendar, donation page, merchandise store, gift card, and season subscription option has a direct link you can use for seamless integration.

For a fully branded experience, you can customize your ThunderTix sales portal with your logo, colors, and design elements to match your website. This gives your patrons a consistent look and feel from browsing to checkout—no coding required.

What kind of hardware will I need for my box office?

ThunderTix is cloud-based, so you can access the full system from any web browser—on a desktop, laptop, tablet, or smartphone—using any operating system, including Mac, PC, iOS, or Android.

For on-site sales, we offer compatible hardware such as credit card readers (via Stripe and Square) to support secure, contactless payment processing. Additional accessories like barcode scanners and ticket printers are also supported, depending on your needs.

What is required for barcode scanning?

Our free iOS and Android apps allow you to scan tickets using any smartphone or tablet. The apps also support on-site ticket and product sales, making them ideal for mobile or satellite box office operations.

For higher volume or hands-free scanning, we offer handheld devices like the Zebra TC21 and Chainway C90 with built-in barcode scanners—available for purchase. USB scanners are also supported if you're scanning from a laptop or desktop.

How do we provide event information to organizations that rent our venue?

Our "event-restricted user" feature allows you to give venue renters secure logins that provide access only to their specific event—keeping your organization's data private. Renters can manage their own event details, view reports, access guest lists, and track real-time ticket sales without needing updates from your team.

You can also enroll staff or third parties to automatically receive a detailed event settlement report via email—daily or weekly. This report includes a full breakdown of revenue, ticket sales, merchandise, donations, and more—offering a complete picture of the event’s performance without needing to log in.

How long does it take to get set up and launch ticket sales?

You can be up and selling tickets the same day you sign up. Account setup takes just minutes, connecting a payment gateway takes a few more, and creating an event can take under five minutes—provided you have your event details, pricing, and images ready.

Need a seating chart? Most are built in under three days or faster.

If you don’t yet have a payment gateway, we recommend Square or Stripe. Both offer transparent pricing (2.9% + 30¢ per transaction), no monthly fees, and quick approvals—usually within 24 hours.

Is ThunderTix PCI compliant?

Yes. ThunderTix completed the PCI DSS v4.0 SAQ-D for Service Providers in January 2025.