Topics Covered:
- 00:35 – Checkout Page Fields & Roundup Donations
- 01:21 – Requested & Required Fields (Public & Box Office)
- 02:18 – Custom Labels & Required Checkboxes
- 03:15 – Tax Settings & Purchase Terms
- 04:08 – Shipping Charges & Security (CAPTCHA)
- 04:49 – Credit Card & Exchange Fees
Exploring Checkout Options in ThunderTix
Hello, everyone. My name is Courtney, and I am on the customer support team here at ThunderTix. And today, we are going to review the checkout options. These live in the account settings of your ThunderTix account, and there are various options we have, so we are going to go ahead and review them. To that, we are logged into our ThunderTix account, and then we are going to head up to our account settings, checkout options. Within here, you’ll notice that we have several options over here, and within each of these, some of them have multiple options as well. So, we’ll go ahead and take a look at them.
To start with, we’ve got the Checkout Page fields. The first thing that we have is the Roundup Donations option. If you turn this on, it enables your patrons to round up to the nearest $5 so that you can have a little bit of a donation, even if they choose not to donate to a campaign. As an example, if we’re checking out, we might see this: Would you like to round up your order to $120 to include a donation of $2.33, which happens to be the roundup for this particular order. So I might say, absolutely, I would be happy to.
Coming back here, we’ve got Requested Information at Checkout. We should note that fewer fields result in more orders. However, you may have certain things that you want or are needing to require. So as you go through this list, whatever is shown here is what will be shown, or hidden. If you want to switch it, you’ll go ahead and click that button. So we’ve got the phone field. Now it is currently hidden. If we go like this, it is shown. You’ll notice also up here that we’ve got the little saved message that pops up, indicating that your changes have been saved.
As an example, if we go ahead and say I want the billing address and the shipping address fields to show, I might go into my order, and I’ll see that I’ve got the billing address and the shipping address shown. If I remove one of those, it will go away. So those are options. Then, we have the required fields for box office orders. Same thing as above, only these are for you on the admin side, so it’s not from the general public side, it’s for you as an admin or in the box office. You can replace the label for coupon code, so if you want to say something else, you can go there. Go ahead and indicate that here. You might say, let’s say we wanted to say, enter coupon codes. Go ahead and click there, and we see that the green saved message has popped up indicating it’s been saved.
Then we have the replacement label for the comments field. Same idea. If you wanted to change this to something else, you could go ahead and enter your replacement text. And lastly, on this page subset, we’ve got the required field before checkout. This is something that if you are requiring permission or if there’s an age requirement, you might add that here, and it’s going to be a checkbox so that your patron will have to check it before proceeding with their order. So, that is another option that you have.
Moving on, to the next field here, we’ve got the tax rate. Here, if you have sales tax in your state or province, you can go ahead and add that in here. You can also change the wording, so if you wanted to say something other than tax, these options are also here for you to choose. You have, are you required to collect tax on the pre-coupon subtotal, yes or no. You can also charge tax on ticket fees and also on shipping fees. So, if you want to go ahead and do those, you can also do them. We’ll switch them back to no for now.
Purchase terms and conditions, and this might be if you have perhaps a refund policy or something else that you want to make sure is noted during the purchase process, so you can go ahead and add that here. Some venues don’t allow exchanges or refunds, so you might include that here if you would like your patrons to know, and you will have it then in writing.
Next up we’ve got our shipping charge for cart orders. There are just a few options here, and you can choose whichever shipping option makes the most sense. You can apply only to the highest shipping charge. You can apply all shipping charges, or you can apply no shipping charges. So, these are for cart orders. We’ve got security. Certain venues and accounts might like to use CAPTCHA. This basically requires your patrons to prove that they are not robots. You can certainly do this, but it might inhibit your patrons from purchasing. So I would say to proceed with caution on this. I’m going to keep it disabled for now, but you could easily click it if required. Then the saved button pops up, or back to disabled. And again, the save button pops up.
Lastly, we’ve got our credit card and exchange fees. If you are using a payment gateway that charges you for your credit card use, you might consider adding credit card fees here so that you can have those covered. So as an example, we might have a 2.9% credit card fee and a transaction fee of 30 cents, or whatever is applicable for you. Particularly, Stripe and Square users might want to use this because there are charges that go along with those. And our exchange fees, if you allow exchanges and you want to go ahead and charge a fee for those, you can do that here as well. You can also charge tax on exchange fees by clicking this button. And if we enter a fee of, let’s just say, $1, then we would have that ready to go. So we’ll go ahead and say yes. For now, we’ll switch it back to no and keep it as it is.
Please feel free to submit a support request, and we hope that you find this helpful.