Every patron books the same way
The Americans with Disabilities Act requires that people with disabilities can purchase tickets through the same methods available to everyone else. ThunderTix builds that into the seating chart itself: accessible seats are part of the same online selection process, not a phone call or a special request.
- Wheelchair and companion seats online
- Hearing-impaired seat labeling
- Obstructed-view seats honestly marked
- Ramps, stairs, and open spaces mapped
Accessible and companion seats, clearly marked
Wheelchair seating within any chart can be designated by accessibility type, each clearly marked in the legend and during selection, so a patron and their companion can choose the right seats together in one order, from home, just like everyone else. Further, we provide protections that prevent accessible seats from being purchased accidentally by those who don't need them.
Each accessible seat type, including wheelchair, companion, ASL, and hearing-impaired, can carry its own custom message that you write. You can even use that message to set a release policy: for example, telling patrons that when a show is nearly sold out and these are among the last seats remaining, guests without accessibility needs are welcome to purchase them. The wording is yours for every accessible seat type.
Your chart can say more than "pick a seat"
Our team builds every seating chart custom, which means accessibility information can live right on the map: ramps, stairs, exits, restrooms, sightlines to ASL interpreters, and plain-language notes about which sections are and aren't accessible. Patrons learn what they need before they buy, not when they arrive.
Accessibility is not one-size-fits-all
Mobility is only one dimension. Charts can also label seating for patrons who are hearing impaired, such as sections nearest assisted listening resources or interpreter sightlines, so the right seats are discoverable during normal online selection.
Good practices around the purchase
An accessible chart works best inside an accessible experience. A few practices worth adopting alongside it, echoing guidance from advocates like Disability Rights Oregon:
Screen-reader friendly pages
Keep forms navigable by keyboard and screen reader, and give every image meaningful alt text so seat maps and options are understandable without sight.
Publish your accommodations
List available accommodations and your service animal policy where patrons can find them before purchase, not just at the door.
Clear signage at the venue
Clarity shouldn't stop at purchase. Signage for accessible seating, facilities, and assisted listening devices completes the experience the chart began.
Tell us what's missing
If there's something we can do to make ticketing more accessible for your venue or your patrons, we want to hear it. Contact us or submit a support request from your account.
Documented and independently measurable
Accessibility claims are easy to make and rarely verified. ThunderTix backs its claims with formal documentation and continuous third-party testing of the purchase flow itself, part of the same commitment behind our trust and security practices.
A Voluntary Product Accessibility Template is available for procurement teams that require formal accessibility documentation.
ThunderTix has completed evaluation against the Web Content Accessibility Guidelines, the standard behind most accessibility requirements.
The checkout process routinely scores between 95 and 100 in third-party accessibility tools like Google Lighthouse, verified throughout the purchase flow.
ADA-compliant ticketing FAQs
ThunderTix follows ADA ticketing guidelines: accessible seats are sold online through the same selection process available to all patrons, wheelchair and companion seats are clearly labeled, and protections prevent accessible seating from being purchased accidentally by those who don't need it.
Yes. Wheelchair seats display a caption and icon during selection, companion seats appear in the seat legend, and both can be chosen together in a single online order, from any device.
Yes. Every chart is custom built by our team, so elements like wheelchair ramps, stairs, exits, restrooms, ASL interpreter sightlines, and plain-language section notes can be drawn directly on the map your patrons use to pick seats.
Yes. Beyond wheelchair and companion seating, charts support ASL and hearing-impaired seat types, and each accessible seat type carries its own custom message written by the venue. Many venues use that message to state a release policy, such as welcoming guests without accessibility needs to purchase remaining accessible seats when a show is nearly sold out.
Yes to both. ThunderTix has completed a VPAT (Voluntary Product Accessibility Template) for procurement teams that require formal documentation, and has completed evaluation against WCAG, the Web Content Accessibility Guidelines. The checkout process is also continuously verified with third-party tools like Google Lighthouse, where it routinely scores between 95 and 100 for accessibility.
Accessible ticketing, standard
ADA-compliant seat selection is built into every ThunderTix seating chart, not sold as an add-on. See it on your own venue's layout.