Purchase Terms and Conditions
These Purchase Terms and Conditions are in addition to and subject to the Terms of Use for the ThunderTix Website (the “Website”) and the services provided through the Website (the “Website Services”), which can be reviewed here and are incorporated herein by reference. All customers who attempt to buy or reserve a ticket or who actually buy or reserve a ticket using the Website or Website Service ("Ticket Buyer") agree to these Purchase Terms and Conditions by accessing or using the Website or Website Services. Our privacy policies here and here, along with our Terms of Use are incorporated herein by reference.
Must be 18 years old or older to make a purchase through this site. By initiating or completing a purchase through this site you are representing that you are 18 years old or older and the information you are entering on this site is that of someone who is 18 years old or older. Each ticket the Ticket Buyer purchases is for the purpose of gaining entrance to a particular event at a night club, bar, theater, performing art center, conference, religious organization, school, tour, festival or sporting event ("Venue") that is separate from ThunderTix. ThunderTix is not responsible for anything that may occur or happen at a Venue. The Ticket Buyer may also be subject to additional terms and conditions required by each particular Venue and each Ticket Buyer should request, locate and familiarize themselves with the policies of any Venue at which they may attend an event or performance.
Who You Are Buying From
ThunderTix acts as the software by which each Venue is able to sell tickets for events to a Ticket Buyer. ThunderTix is not the offeror or seller of any tickets for any event to the Ticket Buyer. All communication regarding the purchase or attempted purchase of a ticket should be between the Ticket Buyer and Venue.
Pricing and Availability
ThunderTix does not control the inventory or the ticket availability for any event. The prices for each ticket and event are set solely by the Venue.
Currency
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.
Payment Methods
The accepted payment methods differ at each Venue and the methods which are available is at the sole discretion of the Venue. All Venues accept both Visa and MasterCard. Optionally, a Venue may choose to also offer Discover, American Express, and Diner's Club.
Convenience Charges & Order Processing Fees
Tickets purchased through ThunderTix can be subject to a per ticket convenience charge and/or a per order processing fee. Any additional charges or fees applied to a ticket purchase are at the sole discretion of the Venue. ThunderTix does not charge any per ticket or per order processing fees directly to the Ticket Buyer.
Amount of Tickets Per Ticket Buyer
When purchasing tickets through a ThunderTix Venue, Ticket Buyer may be limited to a specified number of tickets for each event. If a maximum amount exists, it is posted during the purchase process and is verified with each transaction. This policy is in effect to discourage unfair ticket buying practices and to expedite the time it takes to process an order.
Billing Information Verification
Orders are processed when "Confirm Order" is clicked at which time, the billing address and other billing information is also verified. Occasionally, incorrect billing or credit card information will cause an order to be declined. In these cases, Ticket Buyer should verify the billing address with the credit card issuing company or bank before making another purchase attempt.
Declined Transactions
In the case that the Ticket Buyer attempts to purchase tickets to an event and the transaction is declined, Ticket Buyer will see a message on the screen stating the declined reason. When a transaction is declined, it will appear on Ticket Buyer's online bank statement as "pending". These declined transactions will be removed from Ticket Buyer's online banking statement within 7 days.
Order Confirmation
If Ticket Buyer does not reach the Order Confirmation page or receive the confirmation email after submitting payment information, or if an error message appears after submitting payment information, it is the responsibility of the Ticket Buyer to confirm with the Venue whether or not the order has been placed. The Venue may not automatically be made aware of any problems that occur during the purchase process. ThunderTix is not responsible for losses (monetary or otherwise) for errors that occur in the ticket purchase processing and or confirmation process, including, without limitation, if Ticket Buyer assumes that an order was not placed due to not receiving the confirmation.
Delivery Options
Different combinations of delivery methods may be offered, depending on which options the Venue makes available. Generally, some of the following delivery methods may be offered:
- Print at Home PDF Ticket – Tickets are available for download at the end of an order and are also emailed to Ticket Buyer as an attachment.
- Standard Mail – Tickets will be sent to the shipping address entered upon checkout.
- Will Call – Tickets are to be picked up at the Venue the day of the order.
ThunderTix is not responsible for delivery of tickets to the Ticket Buyer and if there are any questions or issues regarding delivery, the Ticket Buyer should immediately contact the Venue.
Canceled and Postponed Events
Occasionally, events are canceled or postponed by the Venue. Should this occur, the Venue is responsible for contacting the Ticket Buyer regarding rescheduling, refund or exchange procedures for that event. The event information online, the confirmation email sent by the Venue, or the ticket stubb may contain instructions regarding canceled or postponed events. If an event is canceled, please contact the Venue for further information. In no event will ThunderTix in any way be responsible for any refund or reissuing of tickets for cancelled, postponed or rescheduled events.
Limitation of Liability
Ticket Buyer assumes all risks incidental to the event for which a ticket is issued, whether before, during or after performance, and waives any claims for personal injury or death against ThunderTix on behalf of Ticket Buyer, any accompanying minor and their successors, assigns, heirs or estate.