Thermal Printer Setup & Instructions

The following guide will help you with the installation and configuration of your thermal ticket printers.

Printer Installation

1. Download Printer Drivers from Manufacturers web site, or http://bocasystems.com/driver.php

2. Follow the Add Printers wizard for proper printer installation

3. Print a test page

• Right click on Boca printer and select Printer Properties
• Click on the General Tab
• Click on the Print Test Page

4. If your printer successfully prints a test page, it has been installed properly

5. Right click on your printer, and select Set as Default Printer

Printer Settings

In order for your printer to print tickets properly, you will need to make the following modifications.

1. Right click on your Boca printer and select Printer Preferences

2. Select the Layout tab

• Under the Orientation pull down menu, select Landscape
• Under the Page Order pull down menu, select Back to Front
• Click on the Advanced button
• Under the Paper Size pull down menu, select Concert Size

Internet Explorer Settings

Internet Explorer offers the best printing reliability and compatibility with our thermal printing module. For accurate printing results, do not login to the system using any other internet browser.

1. Launch Internet Explorer

2. Click on File and select Page Setup

3. Under Paper Options, set Page Size to USER, and the page orientation should be set to Landscape

4. Margin settings:

• Left: 0.01
• Right: 0
• Top: 0.01
• Bottom: 0

5. Select the Shrink-to-Fit Option

6. Under Headers and Footers

• Set all Header options to Empty
• Set all Footer options to Empty
• Click on the OK button

IMPORTANT NOTE:
Internet Explorer does not allow you to set the Boca printer’s left and right margins to 0, and they will default to 0.01. You will have to manually set these margins to 0 by editing the registry.

Registry Changes

Improperly modifying the registry can result in adverse effects to your system. We recommend that you have someone with a technical background help you with these modifications and that a registry backup is made prior to making any changes.

1. Run registry editor command: regedit

• Click on the HKEY_CURRENT_USER folder
• Click on the Software folder
• Click on the Microsoft folder

2. Under the Internet Explorer folder, click on the PageSetup sub-folder

• Double click on the margin_bottom registry entry and set the value to 0
• Double click on the margin_left registry entry and set the value to 0
• Double click on the margin_right registry entry and set the value to 0
• Double click on the margin_top registry entry and set the value to 0

3. Click OK

IMPORTANT NOTE:
Any modification made to the browser’s Page Setup section will result in having to reset the margin_bottom, margin_left, margin_right, and margin_top registry values to 0 in the registry. Tickets will not properly print if the registry settings are not set back to 0.

Box Office Ticket Printing Instructions

1. From your browser, click on the File tab

2. Select the Print option. (as a shortcut hold down the CTRL key and then press P. Your Boca printer should be set as your default printer, and will automatically be highlighted as the printer you will send the tickets to. It is important to ensure that no other printers are accidentally selected during this process.

3. Click the Print button