Packages offer an easy way for customers to buy tickets to multiple events all at once. Having packages available for customers to purchase can save them time and money, therefore increasing your sales.
Creating packages is a fast and simple process. Following the guide on this page will result in you successfully completing a package.
To get started, head to the Events tab, located in the left-hand navigation menu to the left of the page, and click Package Manager.
If your venue has assigned seating, you must request a seating chart from ThunderTix. You can submit a request for a seating chart build-out through your Account Settings tab. Once you have a seating chart associated with your account, you can create events with seating charts. Then, once you have events with assigned seating, you can create packages including these events.
When customers are buying these packages, they can then choose their assigned seats for all the events in the package. Thus, customers can get tickets to multiple events in one transaction. Follow the steps below to create these packages and continue reading the editing packages segment to find out how to price the package by seating sections.
As you go about creating a package, you will go through these different sections shown below:
These sections are shown on the left side of the screen after clicking “Create Package”.
Follow the instructions under each section title below to make your open package, including all options and extras. All steps that are marked with a red asterisk are required.
The Selection Method tab allows you to decide how patrons will select events included in the package.
The Pick Any method allows your patrons to select performance dates from any of the includued events.
The Pick All method required patrons to select from all events included in the package.
Note: If you wish to create a package in which a patron can select the performance dates of the included events, but must select a performance date from all events included in the package, select Pick All.
We'll load the available events to choose from with the listed performance dates underneath and the seating type to the right of the event name. Select all of the events that qualify for this package. If your full season is eight events and you want patrons to be able to pick any 5, select all eight events. The events you select will be displayed with the package for your patron to choose from when they purchase the partial season.
If you see that a performance date is not available to include in the package, please double check the events ticket settings to ensure it is not a PWYC ticket, or that it does not have a capacity set on the ticket type.
There are two ways you can price your package, either with a package discount, or a package ticket.
When selecting Bundle Discount, the reported revenue from this package will be tracked in the individual event reports
When selecting Package Ticket, the reported revenue from this package will be tracked for the package. To view all orders for packages containing a pacakge ticket, simply click View Orders below the package name from your Package Manager page
Create shipping options to allow patrons to print their tickets at home, or pick them up at the box office.
Editing or deleting packages is made simple on our website.
To edit any of the features of your packages, you must be on the Package Manager page. Then, you must click on the “Edit” text which appears under each package name in orange.
Once you’ve clicked on edit, you will be taken to the Package Basics tab. On this page, you can edit package details or click on one of the tabs to edit the other package settings.
If you do make any changes, make sure to click on the “Finish” button, located at the bottom of the page.