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Hello and Welcome! Today I am going to 
show you all the ways to manage tickets  

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and prices in ThunderTix. ThunderTix offers many 
ticket options, including imposing sales tax,  

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capacities by ticket type, order 
limits, automatic price changes,  

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and pricing by specific event dates and 
times, or by reserved seating sections.

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Since we covered how to create an event in 
another video tutorial, we’re going to focus  

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on just one aspect of your events: how to take 
advantage of all the options for your ticket types  

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when creating or modifying your events. Let’s 
discuss the basics of managing ticket prices.  

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When you create an event, you enter your ticket 
type names, along with their prices, and more.

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To get started, select the event that you 
would like to modify and click the “Manage”  

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button. This will bring you here, where we can 
dive right into managing our tickets and prices.

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Select the date and time that you would like 
to manage by clicking here or here, and we’ll  

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be brought to this page, where we can manage 
all of the ticket information. We can easily  

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drag our ticket types to reorder them and we can 
click this pencil icon here to edit them further.

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Now we have the option to edit this ticket’s 
information. We can rename the ticket type  

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here and alter the price here. If you didn’t fill 
out this information during your event creation,  

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you can do that from here. For example, click 
here to turn on the Pay What You Can option,  

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and then click here to set the minimum 
price you’d like your patrons to pay  

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to receive a ticket. This is a great option if 
you offer a Preview Night of your production.  

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Pay What You Can is also an excellent tool 
if you’re holding a fundraiser or for virtual  

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events. Utilize the ticket type description 
to appeal to your customer’s generosity.

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Likewise, a description is helpful 
for all kinds of tickets. Customers  

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will see the description beneath each ticket name.  

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This helps customers fully understand 
the type of ticket they’re purchasing.

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You can click this if you want tax applied 
to the ticket type. To edit your tax rate,  

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go to the checkout tab of your account 
settings and enter the percentage there.

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You can also set a capacity for the ticket type. 
Capacities on tickets are primarily for tickets  

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with a limited quantity, like VIP 
seating. If you have a single ticket type,  

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the capacity field should be left blank 
since the capacity will be controlled from  

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the event. We cover setting event 
capacities in our event tutorial.

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Next, you can limit how many of this ticket 
type a single customer can purchase per  

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order. This is more commonly used 
by venues with members-only events.  

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For example, a member may be limited to bringing 
a single guest, so you would create a guest ticket  

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with maximum purchase quantity per order of 1. 
This field should not be used unless you have  

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restrictions on individual ticket types as just 
described. This field should not be confused with  

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Event order limits which limit the total purchase 
quantity of all ticket types combined in an order.  

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We cover setting order limits on 
the event in our event tutorial.

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Further to the right, you’ll see the visibility 
button, which allows you to restrict tickets for  

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private in-house use only. The default for all 
tickets is public, but some organizations set  

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this for private group pricing, member pricing, 
or comps. Even if you’re not ready to release the  

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event to the public yet, the tickets should still 
be set as “public” because you control the access  

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of the event through the Public Display tab of the 
events settings as covered in our events video.

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Some of these options, like ticket 
capacities and order limits,  

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are not available with reserved seating 
events. This is because the capacity is  

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already limited by the actual seats 
available within the seating chart.

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Now, this hourglass icon allows you to create 
dynamic ticket pricing to increase the price  

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automatically as the event approaches. The first 
input box starts today, or now as it’s shown, and  

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in the other, enter the number of days prior to 
the event when you want the price to change. This  

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is commonly used to offer early bird pricing for a 
limited time and also to increase the ticket price  

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on the day of the event. To set the next price, 
hit this plus button and enter the increased  

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price with the day parameters you desire. Now, 100 
days prior to my event, the price changes to this,  

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so I would put 99 days here, until 1 day before 
the event, to set the price for those last  

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minute door sales. If you want to delete one 
of your price changes, click this button here.

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We also have the option of adding additional 
ticket types here. If you add a ticket type to  

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one performance and you want it added for all of 
your performances, check this box here to “Apply  

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Prices To All Performances” saving time instead of 
adding them one at a time to each individual date  

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and time. This works for all ticket type changes. 
And you can delete ticket types with this trash  

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can icon. If you delete a ticket type, it becomes 
inactive, and you can view all inactive ticket  

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types with this button here. Tickets that were 
sold prior to deleting a ticket type are not  

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lost and you can see the total number of tickets 
sold from inactive ticket types here as well.

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We record all edits to each ticket 
type made throughout the event.  

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Click this here to view the revision 
history for your ticket type.

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If you have scanned any of the tickets sold 
for a given ticket type and wish to reset them,  

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or in other words, permit them to be scanned 
a second time, you can click this red icon to  

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reset and un-scan all barcodes for a given ticket 
type. This is commonly used for multi-day events  

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where customers purchase a ticket to allow 
entry over multiple days. Un-scanning the  

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tickets at the end of the day permits them 
to be scanned again on subsequent days.

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Alright, we have finished covering managing 
tickets and pricing for both general admission  

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and reserved seating events. If you have 
any more questions, be sure to take a look  

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at our other tutorial videos, how-to guides, and 
visit our support forum. Thank you for watching!