“Hello and welcome!
Today I am going to walk you through how to manage an event that has been created with
a seating chart through ThunderTix.
We will be covering how to set ticket prices for specific sections of your venue based
on their location in the venue and how to block specific seats from being purchased.
Before we get started, let’s quickly go through how to create an event with your
seating chart.
Starting from the Events page, click on the create an event button.
Go ahead and give it a name and click here to change your seating chart option so that you attach your
seating chart to this event.
Next, add your event dates and times.
We’ll also need to create ticket types for our event.
Now we can dive into managing our new event.
After creating our event, come over here to find a list of our Dates & Times.
Hover over any date and click on Modify Prices For This Date to show the tickets we created.
We can modify them directly here, or even manage ticket prices by specific seating chart
sections here.
Now, your seating chart will most likely look different than this one, but that’s okay!
All you need to do is click on the section for which you would like to modify the ticket
price.
Now just fill in your desired prices for this section.
If at any time you want to apply your prices to this same section for all performances,
you can check this box down here.
Don’t forget to select Apply Ticket Prices here at the bottom once you finish!
You can continue on to manage any other section here.
Once complete return to the Dates and Times page.
Let’s say your event has a matinee showing as well.
That would mean that we would have to select our matinee showing specifically, and alter
those prices accordingly.
Once you’re done, return to the Dates and Times page.
At times, you need to block certain seats from being eligible to purchase because they
aren’t available for a specific show across all performances or for various other reasons.
From the Dates and Times page, let’s click on “Sell” for any date.
Let’s say we received an email request to block two seats because a check is on the
way.
Let’s click on the appropriate section to display the seats.
To block a seat, right click on any seat and then left click on any of these blocking options
here.
Perhaps we don’t receive the check by the deadline, so now we want to unblock the seats.
Simply right click again and select the appropriate unblocking option.
It’s that easy.
Of course, from this same page, we can purchase seats.
Let’s buy our newly unblocked seats.
Simply select them by clicking on them, select your ticket types, then proceed to the checkout
page.
Select the payment type, enter your details, and you’re on your way to selling out for
your event!
Alright, that’s it for now.
If you have any questions we have lots of documentation in our support forum or
you can open a support request!
Thank you so much for watching!