1 00:00:00,199 --> 00:00:01,199 Hello and welcome! 2 00:00:01,199 --> 00:00:05,580 Today we’re going to explore the Orders tab which provides information for all orders 3 00:00:05,580 --> 00:00:07,200 processed through ThunderTix. 4 00:00:07,200 --> 00:00:08,969 Let’s get started. 5 00:00:08,969 --> 00:00:13,000 By default, the orders page loads with the past week of orders with the most recent 6 00:00:13,000 --> 00:00:14,620 shown at top. 7 00:00:14,620 --> 00:00:20,860 From here, you can see order IDs, customer names, comments, customer emails, the agent 8 00:00:20,860 --> 00:00:26,420 who processed the transaction, the event name, the order date, the payment information and 9 00:00:26,420 --> 00:00:28,900 whether or not the order was paid. 10 00:00:28,900 --> 00:00:33,440 Searching for orders is the primary function of the orders page, especially after your 11 00:00:33,440 --> 00:00:36,660 account begins to fill-up with ticket sales. 12 00:00:36,660 --> 00:00:39,680 As you can see, the search function is very customizable. 13 00:00:39,680 --> 00:00:44,220 When you search by order ID, there is no need to modify the date range. 14 00:00:44,220 --> 00:00:49,360 However, when searching by any other criteria, you may want to add a date range to hone in 15 00:00:49,360 --> 00:00:51,460 on a specific time period. 16 00:00:51,460 --> 00:00:55,149 To change the date range, select your start date and end date. 17 00:00:55,149 --> 00:00:59,670 Make sure to click the search button to reload the page with your desired orders. 18 00:00:59,670 --> 00:01:04,030 With your date range selected, you might want to search by a particular payment method, 19 00:01:04,030 --> 00:01:07,950 such as customers who paid with a credit card, select that here. 20 00:01:07,950 --> 00:01:13,979 It is also possible to see all orders processed on your website, via Facebook, or orders processed 21 00:01:13,979 --> 00:01:15,659 by a certain agent. 22 00:01:15,659 --> 00:01:21,299 Additionally, you can enter a customer’s last name, first name and/or email to find 23 00:01:21,299 --> 00:01:22,909 a specific order. 24 00:01:22,909 --> 00:01:28,090 Furthermore, you can search for orders for only certain events or packages. 25 00:01:28,090 --> 00:01:33,060 There are also several options here that allow you to see only declined orders, reserved 26 00:01:33,060 --> 00:01:36,500 orders, or only orders that include a customer comment. 27 00:01:36,500 --> 00:01:40,830 If you click on the order ID of a declined order, you can see the reason your payment 28 00:01:40,830 --> 00:01:43,329 gateway declined an order. 29 00:01:43,329 --> 00:01:48,789 Now, lastly, these two options allow you to see the payment summary and ticket totals 30 00:01:48,789 --> 00:01:52,219 for all the orders found from your search criteria. 31 00:01:52,219 --> 00:01:57,429 The payment summary provides quick sums broken out by payment type which is especially helpful 32 00:01:57,429 --> 00:02:01,889 to determine how much cash was received during a staff member’s shift. 33 00:02:01,889 --> 00:02:06,560 You can see the totals of each payment type, the total number of tickets sold, refunded, 34 00:02:06,560 --> 00:02:11,560 reserved and cancelled reservations, as well as the number of comped tickets. 35 00:02:11,560 --> 00:02:14,629 To view more details, click on an order ID. 36 00:02:14,629 --> 00:02:18,970 This will take you here, where you can see a breakdown of the order, including all the 37 00:02:18,970 --> 00:02:23,310 tickets, ticket types, seat numbers, pricing, coupons applied, and more. 38 00:02:23,310 --> 00:02:28,310 In the upper right corner, you can print out the e-tickets, or hard tickets for those that 39 00:02:28,310 --> 00:02:30,560 have thermal ticket printers connected. 40 00:02:30,560 --> 00:02:33,019 The customer’s information is listed here. 41 00:02:33,019 --> 00:02:37,540 You can see the customer’s answers to your surveys questions from the purchase or post-event 42 00:02:37,540 --> 00:02:40,269 emails here and here. 43 00:02:40,269 --> 00:02:44,140 Customer comments made during the purchase as well as administrative comments made during 44 00:02:44,140 --> 00:02:49,319 or after the purchase are visible here, you can also add additional comments any time 45 00:02:49,319 --> 00:02:51,959 by clicking this button. 46 00:02:51,959 --> 00:02:57,090 Clicking on the eye will take you to the customer’s record which includes all purchasing history, 47 00:02:57,090 --> 00:02:59,000 any notes, and more! 48 00:02:59,000 --> 00:03:04,200 Also you can edit the customer’s name or address in case it was entered incorrectly. 49 00:03:04,200 --> 00:03:09,890 The View Delivery Statistics button displays the delivery statistics for the order emails, 50 00:03:09,890 --> 00:03:12,579 email reminders, and post-event emails. 51 00:03:12,579 --> 00:03:17,870 Each email sent shows the specific times they were sent, received, and opened, in addition 52 00:03:17,870 --> 00:03:20,690 to bounced emails for various reasons. 53 00:03:20,690 --> 00:03:26,140 Since emails can often be lost or looked over, here you can easily resend the confirmation 54 00:03:26,140 --> 00:03:29,939 email to the customer or send it to a different email address. 55 00:03:29,939 --> 00:03:34,750 Watch our separate video tutorial to learn how to use these options for exchanging tickets, 56 00:03:34,750 --> 00:03:37,540 refunding tickets, or voiding an order altogether. 57 00:03:37,540 --> 00:03:42,609 Further down, you can see all the ticket barcodes for this order, whether they were scanned, 58 00:03:42,609 --> 00:03:45,560 who scanned them, as well as when they were scanned. 59 00:03:45,560 --> 00:03:50,999 For primary users, you also have the ability to “un-scan” a previously scanned ticket. 60 00:03:50,999 --> 00:03:54,439 You might want to take this action if you’ve accidentally scanned a ticket for testing 61 00:03:54,439 --> 00:03:58,000 our mobile scanner apps or when a customer is exiting your event 62 00:03:58,000 --> 00:03:59,900 with expectations to e-enter. 63 00:03:59,900 --> 00:04:03,769 Alright, you’ve successfully learned all about the orders tab! 64 00:04:03,769 --> 00:04:07,720 If you have any more questions, be sure to take a look at our other tutorial videos, 65 00:04:07,720 --> 00:04:10,269 how-to guides, or visit our support forum. 66 00:04:10,269 --> 00:04:11,239 Thank you for watching!