ThunderTix FAQ's

• Unique venue branding
• General Admission and/or Reserved Seating
• "Pick your own seat" selection for reserved seating
• Consign seats held from sale
• Multiple event setup
• Control shipping and delivery costs
• Recoup ticketing costs with optional "convenience" fees charged per ticket or per order
• Purchase history reporting by date, event, customer or box office manager
• Full Customer database
• Email collection & mass email system
• Optional Printable pdf e-Ticket - $395, $10 monthly
• Optionally integrated merchandise sales - $495, $10 monthly
• Optional Donation Collections Module - $495, $10 monthly
• Multiple floor plan options

ThunderTix is offered with a one-time setup fee and on a monthly, affordable subscription basis starting at $39.95/month for general admission and $49.95/month for reserved seating.

For those with annual festivals or seasonal ticketing, ThunderTix starts at $480/year for general admission or $600/year for reserved seating with setup fees described on our software pricing page.

First, our monthly service charge is among the lowest in the industry, and you still receive all the bells and whistles you need to manage your online box office. The monthly service gives you access to all the components you need to sell tickets--event management, patron management, and detailed reporting.

Branding Set-up - All venues are branded with a buyer's interface or event listing page that mimics their current website's look and feel.

Seating Chart Set-up - Each reserved seating venue will display the seating chart by section. Once in a section, the seat location and price distribution are displayed so buyers can easily view their seat in proximity to the stage or court along with the associated cost. The seating chart setup fee is based on the size and layout of each venue's visual chart. General Admission venues require no seating chart setup and therefore no set-up fees related to seating.

No Per-Ticket Fees - Finally, your customers pay no additional fees other than those you set for each ticket purchase, such as shipping options, convenience fees, venue parking fees, etc. ThunderTix does not add any additional fees to ticket purchases.

None. The software resides on our servers, so no additional software is required. Each venue has a unique and secure login to access reporting, event setup, and messaging capabilities. No software is installed since ThunderTix is a web-based ticketing software; Consumers on any browser and any computer operating system can access your box office ticketing system online.

Each venue is set up with a merchant account and Authorize.net account (i.e. Internet Gateway). These two elements (the merchant account and Internet gateway) allow ticket buyers to securely transmit credit card data online. All ticket proceeds are directly deposited to the venue's business bank account. There is no waiting period for ThunderTix to process and remit sales dollars back to your venue.

In addition, venues can create box office accounts for off-site sales. The same interface that allows customers to directly purchase tickets is used by box office re-sellers to sell tickets directly to their customers at any desired location with an Internet connection.

Box office managers are able to purchase tickets for customers that come directly to the box office to pay by cash or check. The box office sales rep will use the web interface with the same "pick your own seat" options as at-home customers with a pay by "cash" option.

There are none! Not through ThunderTix anyway. Some of our clients add a small service fee to help compensate (and even profit) for their use of our monthly ThunderTix box office service.

There is no waiting period! All money is directly deposited to your bank account as tickets are purchased! ThunderTix does not collect receipts, and credit card processing bypasses our system to work directly with yours.

Yes, we can add or create most additional features needed to make your business ticketing and reservations exactly the way you need it. Custom programming is billed by the hour at $155/hour, based on the time it takes to add features and test. Please see our Customizable Ticketing Applications page for more information.

Yes, we have two different methods of promotional marketing for venues to utilize. The first method is included in our standard package: a mass email system with a patron database for upcoming events, updates, and newsletters. The second, which is a optional, is an integrated mass text messaging system which allows updates to be sent directly to patron/staff cell phones.

No, by default only one primary administrator has access to the reporting features of the system. Box office managers are limited to selling tickets only. Multiple administrators may be added as requested.

Customers will immediately receive an email receipt with all event and ticket information as well as the amount paid at the time of purchase. This report can be used at the door for Will Call entry. Many of our clients generate a report of all tickets sold and customer information a few hours prior to the show for use with email receipts and/or a driver's license.

Additionally, a printable pdf can be included in the email receipt along with a bar-code, if desired. The printable ticket can be custom designed with graphics as a branded souvenir ticket. This is a $395 upgrade to the standard package, with an additional monthly fee of $10.

We will integrate with virtually any method of printing, whether through pre-printed and mailed tickets, thermal ticket printing, bar-coded styles, or "Admit One" ticket rolls. If you are not happy with your current box office printing procedures, we can guide you in selecting a new system.

We can assist you in the selection of a ticket printing and delivery method that meets your needs. Consider these questions in order to learn your options:

• What are your budget limitations? Thermal ticket printers average $1500 or more, plus ticket stock. For very small venues or venues with few shows or short seasons, the cost of ticket printing hardware and ticket stock may outweigh the benefits. Please see our information regarding the ticket printing process.
• Has fraudulent ticketing been a concern in the past for similar venues? Bar-coded tickets offer a greater level of security. Bar-code readers or scanners scan tickets as customers enter the venue's gates. If multiple gates are present, real-time scanning must take place with a server that assures that no bar-code can be entered twice. The cost of scanners and servers will vary considerably based on the venue. Bar-coding may allow for emailed tickets.
• Does your venue offer general admission or assigned seating? If you offer general admission, you may certainly benefit from preprinted and low cost tickets from outside sources. Even assigned seating may offer a cost effective solution in preprinted tickets.
• Are souvenir tickets important to your venue? This is the general case for large concerts. But even annual festivals with loyal followings can benefit from souvenir tickets. Using a professional graphic designer can offer that cool, must-have element that helps attendees remember why they attend every year.

Yes, you can offer printable pdf tickets via email as a feature upgrade for $395, plus $10/month. Each ticket includes the venue logo, event information and a bar-code. If your venue has bar-code scanners, the bar code can be used at the entrance.

Bar-coded security is not without its price; The cost for bar-coded ticket integration requires quality wireless scanners that generally start at $1500 each. In addition, multiple gates will require multiple scanners all "talking" to a server that tests each bar-code for authenticity and duplication. Servers start at $1500, as well.

Single scanner systems are less expensive. However, they are only secure if there is a single entry point and on-line purchases are "turned off" prior to the gate opening.