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Do Your Core Values Resonate with Clients?
Does your team vision come across to your clients? How are you monitoring your success? Client feedback provides valuable insight. We spend a lot of time on this blog sharing ideas to help venues become stronger businesses. Many posts stem from our own core values and experiences. In a testament to our work, we were delighted to learn the reasons a new client chose ThunderTix over our competitors. John Hirschler of Sight Sailing runs several daily cruises in Newport, Rhode Island from spring ...
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Responding to Public Praise or Criticism
Recently, I received a request from the Small Business Administration to evaluate service I received from over two years ago! What an embarrassingly long time to pass before demonstrating they cared about the service I received. Yet many venues do precisely that when they build Facebook landing pages then neglect the pages and feedback provided by their customers. These months-stale sites translate into lost opportunities, and potential users won’t have reason to come back, so work at k...
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