Answers to frequently asked questions
“Do I have to install software in our box office?”
ThunderTix is an online ticketing software, so only a web browser is needed for secure access to your account or for buyers to purchase tickets from home.
“When do I receive money earned from our ticket sales?”
Your money is deposited nightly to your bank account as tickets are purchased.
“Besides the monthly fees on your site, what other charges should I expect?”
If you already sell merchandise online, we can probably use your existing merchant account, so no fees would apply. Otherwise, we’ll apply for one on your behalf. Monthly gateways are approximately $35 month. Check-out To fee or not to fee. That is the question.℠ for more of our thoughts about what to expect.
Reserved seating venues have a one time seating chart set-up fee. The fee starts at $275 for up to 450 seats. Additional seats are 60 cents each. General admission does not require a seating chart so no additional charges apply.
“How much are credit card fees?”
Credit card processing fees vary by company, but you can expect to pay about 2.2-2.5% of each transaction plus a 30 cent transaction fee per order.
“How are credit card transactions processed for online ticket purchases?”
Please read our detailed explanation about credit card processing.
“How do I process cash sales at my box office?”
Cash or check sales are available to box office staff and recorded for financial reports.
“Who can access our sales and reports?”
The primary administrator of the account can grant or restrict access to virtually all parts of the system by setting a user’s “permission levels”.
“What options do I have for ticket delivery?”
All at-home customers receive an email receipt. A print-at-home PDF ticket will be attached if you desire. We support most industry thermal ticket printers if you prefer hard tickets. To learn more, read our ticket printing options guide. A comprehensive Will Call report at the door let’s you use wristband, hand stamps, or other forms of entry.
“What is your cancellation policy?”
You may cancel at any time without penalty.
ThunderTix ticketing software enables you to create your events quickly and efficiently, from any Internet connected computer. You can have your event ready in 5 minutes, and with a credit card processing account, tickets are offered for immediate sale. Should you choose to add shipping or processing fees, all money collected goes directly to you.
